At a Glance
- Tasks: Make sales calls and exceed targets while promoting our energy solutions.
- Company: Join firmus energy, the leading gas supplier expanding into electricity.
- Benefits: Enjoy uncapped commission, private medical cover, and generous annual leave.
- Other info: Career progression and training opportunities in a modern office environment.
- Why this job: Be part of a dynamic team shaping the future of energy in Northern Ireland.
- Qualifications: 6 months of sales experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Reporting to the Telesales Team Leader, you will be goal-oriented, target-driven, and ready to take your sales skills to the next level. As a Telesales Executive at firmus energy, you’ll be part of a new team that’s all about hitting targets and growing together. Whether you’ve got experience in sales, customer retention, or any other target-driven role, this could be your chance to shine and grow in a fast-paced environment. With an attractive base salary and an uncapped commission scheme, you could take your earning potential to the next level.
Role Responsibilities
- Conduct both inbound and outbound sales calls for Gas and Electricity customers.
- Meet and exceed daily, weekly and monthly sales targets.
- Handle customer objections.
- Skilled in dealing with vulnerable customers.
- Meet all business KPIs.
- Adhere to industry regulations.
- Manage all customer interactions.
- Promote the firmus brand in a positive way.
- Deliver professional and accurate information to all our potential customers.
- Undertake any other duties as directed by the Telesales Team Leader or Sales Manager.
Skills, Knowledge & Expertise
Essential
- At least 6 months direct sales experience in a contact Centre (inbound or outbound), customer retention or another customer facing direct sales role.
- Proven record in meeting and exceeding sales targets.
- Strong communication skills, both verbal and listening, with the ability to build rapport quickly.
- Customer-focused mindset with a professional and positive approach.
Desirable
- Previous experience in energy/utility sector sales (Gas/Electricity).
- Knowledge of regulatory requirements in the energy sector.
- Experience working with commission-based or incentive-driven roles.
Benefits
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Uncapped commission.
- Private Medical Cover.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity benefits.
- Enhanced sick pay.
- Recognition programs.
- Long service awards.
- Career Progression.
- Dedicated development opportunities.
- Training and upskilling support.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
- New modern office space.
- High tech work stations.
Telesales Agent - Full Time in Newtownabbey employer: Firmus Energy (Supply) Limited
At firmus energy, we pride ourselves on being a leading employer in Northern Ireland, offering a dynamic and purpose-driven work environment where innovation meets customer-focused solutions. Our commitment to employee growth is reflected in our extensive benefits package, including uncapped commission, private medical cover, and dedicated development opportunities, all within a modern office equipped with high-tech facilities. Join us as we shape the future of energy and enjoy a rewarding career that not only values your contributions but also supports your professional journey.
Contact Details:
Firmus Energy (Supply) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telesales Agent - Full Time in Newtownabbey
✨Tip Number 1
Get to know the company! Research firmus energy and understand their mission, especially their commitment to Net Zero. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your sales pitch! Since this role is all about hitting targets, rehearse how you'd handle objections and close deals. Role-playing with a friend can help you feel more confident and ready for those inbound and outbound calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips on what it’s like to work at firmus energy and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the firmus energy team and ready to contribute to their exciting journey.
We think you need these skills to ace Telesales Agent - Full Time in Newtownabbey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the energy sector shine through. We want to see that you're excited about being part of a team that's making a difference in Northern Ireland's energy landscape.
Tailor Your Experience:Make sure to highlight any relevant sales experience you have, especially in customer-facing roles. We love seeing how your skills align with our goal-oriented, target-driven environment, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is professional yet friendly, reflecting the positive approach we value at firmus energy.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with firmus energy.
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know Your Stuff
Before the interview, make sure you understand firmus energy's mission and values. Familiarise yourself with their transition to electricity and how it ties into their commitment to Net Zero. This will show your genuine interest in the company and help you connect your skills to their goals.
✨Show Off Your Sales Skills
Prepare specific examples from your past sales experiences that highlight your ability to meet and exceed targets. Think about times when you handled objections or turned a difficult conversation into a sale. This will demonstrate your capability and confidence in a target-driven environment.
✨Practice Active Listening
During the interview, focus on listening as much as you speak. This is crucial for a telesales role where understanding customer needs is key. Show that you can build rapport quickly by responding thoughtfully to the interviewer's questions and comments.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview to assess your sales techniques. Practice handling common objections and pitching the firmus brand positively. This will not only showcase your skills but also your adaptability in a fast-paced environment.
