At a Glance
- Tasks: Support the sales team with admin tasks and ensure a smooth onboarding experience for customers.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy competitive pay, 37.5 days annual leave, and great development opportunities.
- Other info: Dynamic work environment with a focus on customer experience and compliance.
- Why this job: Be part of a team shaping the future of energy in Northern Ireland.
- Qualifications: GCSEs in Math and English, IT skills, and strong communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead. This successful candidate will play a crucial role in ensuring a smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long term success.
Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
- Undertake any other duties as directed by the Sales Support Team Lead or Sales Manager.
Essential
- Previous experience working in a regulated utility business.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- Ability to communicate clearly and professionally across multiple channels (email, phone, internal systems).
- Flexibility required with an ability to excel in a pressurised working environment.
- Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals.
Desirable
- Familiarity with regulatory frameworks or industry standards.
- Previous experience in a sales administration role.
Benefits
37.5 Annual Leave Days inclusive of
Sales Support / Sales Advisor in Newtownabbey employer: Firmus Energy (Supply) Limited
Firmus energy is an exceptional employer, offering a dynamic and purpose-driven work environment where employees can contribute to the future of energy in Northern Ireland. With a strong commitment to employee development, excellent remuneration, and a focus on innovation and customer satisfaction, team members are empowered to grow their careers while making a meaningful impact in the transition to Net Zero. Join us and be part of a collaborative culture that values your contributions and supports your professional journey.
Contact Details:
Firmus Energy (Supply) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support / Sales Advisor in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at firmus energy. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching firmus energy's values and recent projects. Show us you're genuinely interested in our mission towards Net Zero and how you can contribute to that journey.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, being clear and professional is key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Sales Support / Sales Advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Sales Support role. Highlight any previous experience in regulated utility businesses or sales administration, as this will show us you're a great fit for our team.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about joining firmus energy. Share specific examples of how you've excelled in similar roles and how you can contribute to our mission of delivering customer-focused energy solutions.
Showcase Your Communication Skills:Since this role involves communicating with various stakeholders, make sure your application demonstrates your ability to communicate clearly and professionally. Use concise language and check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know Your Stuff
Before the interview, make sure you understand firmus energy's mission and values, especially their commitment to Net Zero. Familiarise yourself with the role of Sales Support and how it contributes to customer satisfaction and operational efficiency.
✨Showcase Your Communication Skills
Since this role involves communicating with customers and internal teams, be prepared to demonstrate your communication skills. Think of examples where you've effectively resolved queries or collaborated with others to achieve a goal.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a regulated environment. Prepare scenarios where you had to manage data accuracy or resolve issues under pressure, highlighting your attention to detail and organisational skills.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, opportunities for professional development, or how firmus energy measures success in the Sales Support role. This shows your genuine interest in the position and the company.
