At a Glance
- Tasks: Support the sales team with admin tasks and ensure smooth customer onboarding.
- Company: Join firmus energy, a leader in innovative energy solutions.
- Benefits: Great pay, benefits, and opportunities for personal growth.
- Other info: Dynamic environment focused on customer satisfaction and compliance.
- Why this job: Be part of a team shaping the future of energy in Northern Ireland.
- Qualifications: Experience in regulated utilities and at least 5 GCSEs including Maths.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead. This successful candidate will play a crucial role in ensuring a smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long term success.
Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Monitor switch progress through internal systems.
- Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Investigate and resolve objections, rejections and exceptions arising during the switch process.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
- Undertake any other duties as directed by the Sales Support Team Lead or Sales Manager.
Essential
- Previous experience working in a regulated utility business.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math.
Sales Support Advisor TLNT1_NI in Newtownabbey employer: Firmus Energy (Supply) Limited
Firmus Energy is an exceptional employer, offering a dynamic and purpose-driven work environment where employees can contribute to the future of energy in Northern Ireland. With a strong focus on innovation and customer satisfaction, the company provides excellent remuneration, comprehensive benefits, and ample opportunities for professional development, making it an ideal place for passionate individuals looking to make a meaningful impact in the energy sector.
Contact Details:
Firmus Energy (Supply) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor TLNT1_NI in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at firmus energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Sales Support Team.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Since firmus energy is focused on innovation and customer-centric solutions, think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Practice common interview questions related to sales support roles. Be ready to discuss how you handle customer queries and resolve issues, as this will be key in demonstrating your fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the firmus energy team.
We think you need these skills to ace Sales Support Advisor TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Advisor role. Highlight any relevant experience in regulated utility businesses and showcase your administrative skills. We want to see how you can contribute to our mission at firmus energy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer-focused solutions and your understanding of the energy sector. Let us know why you're excited about joining our team and how you can help shape the future of energy.
Showcase Your Attention to Detail:In this role, accuracy is key! Make sure to proofread your application for any typos or errors. We appreciate candidates who demonstrate attention to detail, as it reflects the high standards we uphold at firmus energy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know Your Stuff
Make sure you understand firmus energy's mission and values, especially their commitment to Net Zero. Familiarise yourself with the role of a Sales Support Advisor and how it fits into the bigger picture of customer experience and operational efficiency.
✨Showcase Your Skills
Prepare examples from your previous experience that demonstrate your ability to handle administrative tasks, resolve customer queries, and work collaboratively with different teams. Highlight any experience in regulated utility businesses, as this will be crucial for the role.
✨Ask Smart Questions
Come prepared with questions that show your interest in the company and the role. Ask about the challenges the sales team faces or how they measure success in customer onboarding. This shows you're engaged and thinking critically about how you can contribute.
✨Be Professional and Personable
During the interview, maintain a professional demeanor while also being personable. Remember, this role is all about delivering a great customer experience, so showing your communication skills and ability to connect with others will go a long way.
