At a Glance
- Tasks: Support the sales team with admin tasks and ensure a smooth onboarding experience for customers.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy competitive pay, 37.5 days annual leave, and great development opportunities.
- Other info: Dynamic work environment with opportunities for career growth and improvement.
- Why this job: Be part of a purpose-driven team shaping the future of energy in Northern Ireland.
- Qualifications: GCSEs in Math and English, IT skills, and strong communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead. This successful candidate will play a crucial role in ensuring a smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long term success.
Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Monitor switch progress through internal systems.
- Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Investigate and resolve objections, rejections and exceptions arising during the switch process.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
- Undertake any other duties as directed by the Sales Support Team Lead or Sales Manager.
Essential
- Previous experience working in a regulated utility business.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- Ability to communicate clearly and professionally across multiple channels (email, phone, internal systems).
- Flexibility required with an ability to excel in a pressurised working environment.
- Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals.
Desirable
- Familiarity with regulatory frameworks or industry standards.
- Previous experience in a sales administration role.
Benefits
37.5 Annual Leave Days inclusive of
Sales Support Advisor JBLE1_NI in Newtownabbey employer: Firmus Energy (Supply) Limited
At firmus energy, we pride ourselves on being a leading employer in Northern Ireland, offering a dynamic and purpose-driven work environment that fosters innovation and customer-focused solutions. Our commitment to employee growth is reflected in our comprehensive benefits package, including generous annual leave, and opportunities for professional development as we transition towards a Net Zero future. Join us to be part of a team that values collaboration, excellence, and making a meaningful impact in the energy sector.
Contact Details:
Firmus Energy (Supply) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor JBLE1_NI in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at firmus energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Sales Support Advisor role.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Since firmus energy is focused on innovation and customer-centric solutions, think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Practice your communication skills! As a Sales Support Advisor, you'll need to communicate clearly and professionally. Try mock interviews with friends or family to get comfortable with articulating your thoughts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the firmus energy team.
We think you need these skills to ace Sales Support Advisor JBLE1_NI in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Sales Support Advisor role. Highlight your relevant experience in regulated utility businesses and showcase how your skills align with our mission at firmus energy.
Showcase Your Communication Skills:Since this role involves a lot of communication, emphasise your ability to communicate clearly and professionally. Use examples from your past experiences where you’ve successfully resolved queries or collaborated with teams.
Highlight Your IT Proficiency:We love tech-savvy candidates! Make sure to mention your experience with Microsoft Office and any other relevant tools. If you've worked with internal systems before, give us the details!
Apply Through Our Website:Don’t forget to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to join our team at firmus energy.
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know Your Stuff
Before the interview, make sure you understand firmus energy's mission and values, especially their commitment to Net Zero. Familiarise yourself with the role of a Sales Support Advisor and how it fits into the bigger picture of customer experience and operational efficiency.
✨Showcase Your Skills
Be ready to discuss your previous experience in regulated utility businesses and how it relates to the responsibilities of this role. Highlight your IT proficiency and any specific tools you've used that are relevant to sales administration.
✨Communicate Clearly
Practice articulating your thoughts clearly and professionally, as communication is key in this role. Prepare examples of how you've effectively resolved customer queries or collaborated with teams in the past.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's transition to electricity and how the Sales Support Team contributes to that goal. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
