At a Glance
- Tasks: Support the sales team and ensure a smooth onboarding experience for new customers.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy competitive pay, 37.5 days annual leave, and great development opportunities.
- Other info: Dynamic environment with opportunities to improve customer experience and workflows.
- Why this job: Be part of a purpose-driven team shaping the future of energy in Northern Ireland.
- Qualifications: 5 GCSEs including Math & English, and IT proficiency required.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead. This successful candidate will play a crucial role in ensuring a smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long term success.
Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
- Undertake any other duties as directed by the Sales Support Team Lead or Sales Manager.
Essential
- Previous experience working in a regulated utility business.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- Ability to communicate clearly and professionally across multiple channels (email, phone, internal systems).
- Flexibility required with an ability to excel in a pressurised working environment.
- Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals.
Desirable
- Familiarity with regulatory frameworks or industry standards.
- Previous experience in a sales administration role.
Benefits
37.5 Annual Leave Days inclusive of
Sales and Support Advisor in Newtownabbey employer: Firmus Energy (Supply) Limited
Firmus energy is an exceptional employer, offering a dynamic and purpose-driven work environment where employees can contribute to the future of energy in Northern Ireland. With a strong focus on innovation and customer satisfaction, the company provides excellent remuneration, comprehensive benefits, and ample opportunities for professional development, ensuring that team members are well-supported in their roles. Joining firmus energy means being part of a collaborative culture that values employee growth and is committed to achieving Net Zero goals.
Contact Details:
Firmus Energy (Supply) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales and Support Advisor in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at firmus energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Sales Team.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Since firmus energy is all about innovation and customer focus, think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with customers and internal teams, consider doing mock interviews with friends or family to refine how you present yourself and your ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at firmus energy.
We think you need these skills to ace Sales and Support Advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales and Support Advisor role. Highlight relevant experience, especially in regulated utility businesses, and showcase your IT skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and energy solutions. Let us know why you're excited about joining firmus energy and how you can contribute to our mission.
Showcase Your Communication Skills:Since this role involves communicating with various stakeholders, make sure your application reflects your ability to communicate clearly and professionally. Use concise language and check for any typos – we love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know the Company Inside Out
Before your interview, take some time to research firmus energy. Understand their mission, values, and recent developments, especially their transition to electricity and commitment to Net Zero. This knowledge will not only impress your interviewers but also help you align your answers with their goals.
✨Showcase Your Customer Service Skills
As a Sales and Support Advisor, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting these skills will demonstrate that you're ready to deliver a professional and helpful experience throughout the switching journey.
✨Familiarise Yourself with Industry Standards
Since this role involves working within a regulated utility business, it’s crucial to have a basic understanding of market procedures and regulatory frameworks. Brush up on relevant industry standards and be prepared to discuss how you can ensure compliance and improve workflows during the interview.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and opportunities for development within firmus energy. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
