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- Tasks: Support the Meter Reading Team and ensure accurate processing of customer meters.
- Company: Join Firmus Energy, a leader in innovative energy solutions.
- Benefits: Enjoy competitive salary, hybrid work, and extensive development opportunities.
- Other info: Dynamic environment with excellent career progression and on-site facilities.
- Why this job: Be part of the energy transition and make a real difference in Northern Ireland.
- Qualifications: 5 GCSEs including English and Maths; customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Full Time Hybrid - 37.5 hours per week
We aim to hold interviews in the week beginning Monday 11 May 2026.
About Firmus Energy
Building on our success as the largest gas supplier by consumption, Firmus Energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to net zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Reporting to the Senior Billing Lead/Billing Lead, the post holder will provide proactive support within the Billing Department, with a particular focus on the Meter Reading Team. The role is an office-based role and is responsible for ensuring customer meters are processed in a timely manner and that all related information is processed accurately. The post holder will play a key role in maintaining industry-leading standards of customer service.
Role Responsibilities
- Demonstrating first-class customer service levels in line with company brand values, resolving customer queries and complaints.
- Manage firmus energy's internal Long Term No Access and Warrant Process, whilst having a proactive approach to manage access issues.
- Coordinate and prepare meter reading schedules in line with Meter Reading processes.
- Liaise with the external Meter Reading Contractor to ensure customer meter reads are obtained in line with schedule.
- Process meter readings accurately on the billing system and in line with KPI's.
- Investigate and correct meter read discrepancies.
- Contact customers to book meter inspection appointments.
- Collating and updating meter access information.
- Conduct annual/monthly meter reads and usage analysis to assist with Network Operator processes.
- Liaise with Customer Service Team in relation to Switching reads.
- Provide technical support for Customer Services on meter reading queries.
- Assist with customer support projects as required (e.g. typing, mail shots, copying etc.).
- Assist with customer phone calls at busy periods in line with business needs.
- Undertake any additional duties as directed by the Billing Manager.
Skills, Knowledge & Expertise
Essential
- Minimum 5 passes at GCSE level Grade C or above (or equivalent) including English & Math.
- Previous experience in customer-facing role.
- Demonstrate excellent IT skills with experience in manipulating data on Excel.
- Strong written communication and interpersonal skills, with a proven ability to develop relationships across all departments.
- Highly motivated with a positive attitude.
- Self-motivated, with an ability to work independently.
Desirable
- Previous experience with customer account/meter reading processes.
- Previous experience in the utility industry.
Benefits
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Competitive Salary + Bonus.
- Hybrid working after training.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity benefits.
- Enhanced sick pay.
- Recognition programs.
- Career Progression.
- Dedicated development opportunities.
- Training and upskilling support.
- Long-service awards.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
Meter Reading Assistant in Newtownabbey employer: Firmus Energy (Supply) Limited
Contact Detail:
Firmus Energy (Supply) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meter Reading Assistant in Newtownabbey
✨Tip Number 1
Get to know the company! Research Firmus Energy and their mission towards net zero. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and meter reading processes. We can help you with mock interviews to boost your confidence before the big day.
✨Tip Number 3
Show off your skills! Bring examples of how you've demonstrated excellent customer service or resolved issues in previous roles. This will help you stand out as a candidate who can maintain industry-leading standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join us in shaping the future of energy.
We think you need these skills to ace Meter Reading Assistant in Newtownabbey
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Meter Reading Assistant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your IT skills, especially with Excel! If you've got experience in manipulating data or working with customer accounts, let us know. We love seeing candidates who can bring their A-game to the table.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know the Company Inside Out
Before your interview, take some time to research Firmus Energy. Understand their mission, values, and recent developments in the energy sector. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Customer Service Skills
Since the role focuses heavily on customer service, prepare examples from your past experiences where you resolved customer queries or complaints effectively. Highlight your ability to maintain a positive attitude and build relationships, as this is crucial for the Meter Reading Assistant position.
✨Brush Up on Your IT Skills
Given that the job requires strong IT skills, especially with Excel, make sure you're comfortable manipulating data. You might be asked about your experience with data management during the interview, so be ready to discuss specific tasks you've completed using these tools.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the Meter Reading Team. This shows your genuine interest in the role and helps you assess if it's the right fit for you.