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- Tasks: Be the friendly voice for customers, handling enquiries and providing top-notch service.
- Company: Join a dynamic team at firmus energy, making waves in Northern Ireland's energy sector.
- Benefits: Enjoy competitive salary, hybrid working, and fantastic development opportunities.
- Other info: Modern office with free parking and electric car charging points.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: 5 GCSEs including English and Maths; customer service experience preferred.
The predicted salary is between 20000 - 25000 £ per year.
Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Ireland's energy sector.
About the Role: We are seeking a Customer Service Assistant to join our team! Our Customer Service Assistants are the first point of contact for potential and existing customers, stakeholders, and incoming calls. They play a key role in processing customer enquiries and providing best-in-class customer service to all our customers. Additionally, they provide essential administrative support within the Customer Services Team. If you are passionate about customer service and looking for a role where you can grow and make a significant impact, we would love to hear from you!
Key Responsibilities:
- Answer incoming calls demonstrating first-class customer service and delivering brand values, advising or redirecting as appropriate.
- Have excellent telephone manner, be enthusiastic with a can-do attitude.
- Administration of customer queries via email or online.
- Handle and resolve customer complaints in line with the company values.
- Take ownership of customer requests, aiming to provide 1st call resolution.
- Customer Services administration as required.
- Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business.
- Undertake any additional duties as directed by the Customer Services Manager.
Skills, Knowledge & Expertise:
- Minimum of 5 GCSE passes (or equivalent) to include English & Maths at Grade C or above.
- Previous experience in customer service role, eg call handling, but may also consider retail and leisure.
- Excellent IT, communication and people skills.
- Ability to process large volumes of information quickly and accurately.
- Ability to work on own initiative and prioritise workload.
- A can-do attitude and eager to learn.
Benefits:
- Competitive Salary + Bonus.
- Hybrid working after training.
- Dedicated development opportunities.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity benefits.
- Enhanced sick pay.
- Career Progression.
- Recognition programs.
- Training and upskilling support.
- Long-service awards.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
- Modern office space.
Firmus Energy Supply is an Equal Opportunities Employer.
Customer Service Assistant in Newtownabbey employer: Firmus Energy (Supply) Limited
Contact Detail:
Firmus Energy (Supply) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant in Newtownabbey
✨Tip Number 1
Make sure you research firmus energy before your interview. Knowing about their values and services will help you connect with the team and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, try role-playing with a friend to nail that enthusiastic and can-do attitude they’re looking for. It’ll boost your confidence!
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the company and how you can contribute to their customer service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and you can keep track of your progress easily.
We think you need these skills to ace Customer Service Assistant in Newtownabbey
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and making a difference in their experience.
Tailor Your Application: Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role of a Customer Service Assistant.
Keep It Clear and Concise: We appreciate a well-structured application! Keep your language clear and to the point, ensuring we can easily see your qualifications and what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with firmus energy.
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know the Company Inside Out
Before your interview, take some time to research firmus energy. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Think about times you resolved complaints or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Assistant.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on maintaining a positive tone and showing enthusiasm throughout the conversation.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team, company culture, or growth opportunities. This shows that you’re engaged and serious about the position, plus it gives you a chance to see if the company is the right fit for you.