At a Glance
- Tasks: Provide top-notch customer service and support to our valued customers.
- Company: Join a dynamic team at firmus energy, a leader in Northern Ireland's energy sector.
- Benefits: Enjoy competitive pay, professional growth opportunities, and a collaborative work environment.
- Other info: Be part of a forward-thinking team with exciting career advancement potential.
- Why this job: Make a real impact while helping customers and developing your skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 20000 - 25000 £ per year.
Customer Services Agent Full Time (37.5 Hours Per Week) Joining firmus energy means becoming part of a dynamic and forward-thinking team with exciting opportunities for professional growth and development. We offer a collaborative work environment, competitive benefits, and the chance to make a meaningful impact in Northern Ireland's energy sector.
About the Role: Due to continued growth, we are seeking a Customer Service Agent to join our team! Our Customer Service Agents are the first point of contact for potential and existing customers, stakeholders, and incoming calls. They play a key role in processing customer enquiries and providing best-in-class customer service to all our customers. Additionally, they provide essential administrative support within the Customer Services Team. If you are passionate about customer service and looking for a role where you can grow and make a significant impact, we would love to hear from you! Apply now to join our team and help us continue to deliver exceptional service to our customers.
Key Responsibilities
- Answer incoming calls demonstrating first-class customer service and delivering brand values, advising or redirecting as appropriate.
- Have excellent telephone manner, be enthusiastic with a can do attitude.
- Administration of customer queries via email or online.
- Handle and resolve customer complaints in line with the company values.
- Take ownership of customer requests, aiming to provide 1st call resolution.
- Customer Services administration as required.
- Develop strong relationships with other firmus energy departments, gaining comprehensive knowledge of our business.
- Undertake any additional duties as directed by the Customer Services Manager.
Skills, Knowledge
Customer Service Agent - Gas TLNT1_NI in Newtownabbey employer: Firmus Energy (Supply) Limited
Joining firmus energy means becoming part of a dynamic and forward-thinking team that values collaboration and professional growth. With competitive benefits and a commitment to making a meaningful impact in Northern Ireland's energy sector, we provide an environment where Customer Service Agents can thrive and develop their skills while delivering exceptional service to our customers.
Contact Details:
Firmus Energy (Supply) Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Gas TLNT1_NI in Newtownabbey
✨Tip Number 1
Make sure you research firmus energy and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling customer calls, try role-playing with a friend to get comfortable with answering questions and resolving issues on the spot.
✨Tip Number 3
Network with current employees or join relevant online groups. This can give you insider tips about the company culture and what they really value in a Customer Service Agent.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows that you're serious about joining the firmus energy team.
We think you need these skills to ace Customer Service Agent - Gas TLNT1_NI in Newtownabbey
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that you genuinely care about making a difference.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Service Agent. Highlight relevant skills and experiences that align with the job description. This shows us that you've done your homework and are serious about joining our team!
Keep It Clear and Concise:We appreciate a well-structured application! Use clear language and keep your sentences concise. Avoid jargon unless it's relevant to the role. This makes it easier for us to see your qualifications and understand your passion.
Apply Through Our Website:Don’t forget to submit your application through our website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know the Company Inside Out
Before your interview, take some time to research firmus energy. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Agent, your ability to handle enquiries and complaints is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Your Telephone Etiquette
Since you'll be answering calls, practice your telephone manner. Speak clearly, maintain a friendly tone, and be enthusiastic. You might even want to do a mock call with a friend to get comfortable with handling different types of customer interactions.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within firmus energy. This shows that you're not just interested in the job, but also in how you can contribute to the team and develop your career.
