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- Tasks: Support the finance team by recovering overdue payments and maintaining customer relationships.
- Company: Join firmus energy, Northern Ireland's leading natural gas provider since 2005.
- Benefits: Enjoy competitive salary, bonuses, private medical insurance, and gym membership subsidies.
- Why this job: Be part of a dynamic team making a real impact in the energy sector.
- Qualifications: 5 GCSEs including English & Maths or 2+ years in credit control; strong communication skills required.
- Other info: Firmus Energy is an Equal Opportunities Employer, promoting career development and recognition.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Credit Control Assistant. firmus energy (supply) is Northern Ireland's leading natural gas provider, proudly serving over 113,000 residential and commercial customers since 2005. We're committed to delivering safe, sustainable, and cost-effective energy solutions always with a focus on innovation and customer satisfaction. When you join firmus energy, you're not just taking a job; you're becoming part of a dynamic, forward-thinking team. We offer a collaborative work culture, excellent benefits, and real opportunities to grow your career while making a meaningful impact in Northern Ireland's energy sector.
About the Role
As a Credit Control Assistant, you'll play a key role in supporting our finance team by ensuring timely recovery of outstanding payments. Reporting to the Credit Control Manager, you'll be the first point of contact for customers in arrears, helping to resolve issues and maintain positive relationships.
Your Key Responsibilities:
- Proactively contact customers via phone, email, and letter to recover overdue payments
- Negotiate and agree payment plans, ensuring timely follow-up
- Escalate bad debt cases to the Credit Control Lead for further action
- Collaborate with Sales and Account Management teams to manage accounts effectively
- Process credit checks, calculate deposits, and issue refunds where appropriate
- Administer small claims court submissions and customer isolations in line with procedures
- Support the Credit Control Manager and team with additional duties as required
What You'll Bring
We're looking for someone who is proactive, organised, and confident in communication. To succeed in this role, you'll need:
- 5 GCSEs (Grade C or above) including English & Maths, or 2+ years experience in a credit control role
- Experience in a fast-paced, customer-facing environment
- Previous exposure to credit control or customer billing
- Strong ability to prioritise tasks and work independently
- Excellent written and verbal communication skills
- Proficiency in Microsoft Excel and Word
Why firmus energy?
- Competitive Salary + Bonus
- Be part of a market-leading company with a strong community presence
- Enjoy a supportive team environment that values your input
- Access career development opportunities and ongoing training
- Receive a competitive benefits package
Career Incentives & Benefits:
- Health & Wellbeing
- Private medical insurance
- Annual health checks
- Gym membership subsidy
- Annual flu jab voucher
- Employee assistance programme
- On-Site Facilities
- Free on-site parking
- Financial Security
- Enhanced pension plan
- Life assurance
- Group income protection
- Enhanced maternity benefits
- Enhanced sick pay
- Career Progression
- Recognition programs
- Dedicated development opportunities
- Training and upskilling support
- Long-service awards
firmus Energy Supply is an Equal Opportunities Employer.
Contact Detail:
Firmus Energy (Supply) Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Credit
✨Tip Number 1
Familiarise yourself with the credit control process and terminology. Understanding key concepts like payment plans, debt recovery, and customer communication will help you speak confidently during interviews.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your ability to maintain positive relationships, which is crucial for this role.
✨Tip Number 3
Research firmus energy and its position in the market. Being knowledgeable about their services and values will allow you to tailor your conversation and show genuine interest in becoming part of their team.
✨Tip Number 4
Practice your negotiation skills. Since you'll be negotiating payment plans, being able to articulate your approach to resolving financial disputes can set you apart from other candidates.
We think you need these skills to ace Assistant Credit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in credit control or customer billing. Emphasise your communication skills and any achievements in previous roles that demonstrate your ability to recover payments effectively.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities of the Credit Control Assistant role. Mention your proactive approach, organisational skills, and how you can contribute to maintaining positive customer relationships.
Highlight Relevant Qualifications: Clearly state your qualifications, such as GCSEs in English and Maths or any relevant experience in a credit control role. This will help demonstrate that you meet the basic requirements for the position.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Firmus Energy (Supply) Limited
✨Know Your Numbers
As a Credit Control Assistant, you'll be dealing with payments and financial data. Brush up on your understanding of credit control processes and be ready to discuss how you would handle overdue payments or negotiate payment plans.
✨Showcase Your Communication Skills
Since the role involves contacting customers and resolving issues, demonstrate your excellent verbal and written communication skills during the interview. Prepare examples of how you've successfully managed customer relationships in the past.
✨Highlight Your Organisational Skills
The job requires prioritising tasks and working independently. Be prepared to share specific instances where you've effectively organised your workload or managed multiple responsibilities in a fast-paced environment.
✨Familiarise Yourself with Firmus Energy
Research firmus energy and understand their values, services, and community presence. Showing that you align with their commitment to customer satisfaction and innovation will make a positive impression.