At a Glance
- Tasks: Support the sales team with admin tasks and ensure a smooth onboarding experience for customers.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy competitive pay, hybrid work, private medical cover, and career progression.
- Other info: Dynamic environment with training support and recognition programs.
- Why this job: Be part of a purpose-driven team shaping the future of energy in Northern Ireland.
- Qualifications: 5 GCSEs including Math & English, IT skills, and clear communication abilities.
The predicted salary is between 25000 - 30000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we are looking for passionate individuals to join us at the forefront of this change. As part of our team, you will help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Due to continued growth, we are excited to be expanding our Sales Team. This role will provide administrative support to the sales team and report to the Sales Support Team Lead. This successful candidate will play a crucial role in ensuring a smooth and efficient onboarding experience for new customers, responding to emails and queries as directed by the Sales Support Team Lead. Additionally, this role will collaborate closely with various internal departments to ensure the timely completion of the switching experience and a positive first impression that will help set customers up for long term success.
Role Responsibilities
- Assist the Sales Support Team lead with administration tasks, processing switching requests in line with industry standards and regulatory guidelines ensuring the highest standards of accuracy, data integrity, and timely completion.
- Monitor switch progress through internal systems.
- Raise and manage requests with network operators and other industry suppliers to resolve data mismatches and outstanding issues.
- Investigate and resolve objections, rejections and exceptions arising during the switch process.
- Communicate with customers, suppliers, network operators and internal teams to gather required information and resolve queries.
- Gain thorough knowledge of market procedures including switching workflows, market messages and gas network operational standards.
- Ensure compliance with regulations and market procedures and data protection requirements.
- Identify opportunities to improve switching workflows, reduce delays, and enhance customer experience.
- Support audits and compliance reporting, proactively identifying any jobs exceeding standard timescales and investigating possible resolutions.
- Deliver a professional, accurate and helpful customer experience throughout the switching journey.
- Undertake any other duties as directed by the Sales Support Team Lead or Sales Manager.
Essential
- Previous experience working in a regulated utility business.
- Minimum of 5 GCSEs (or equivalent) at Grade C or above to include Math & English.
- Demonstrable IT proficiency, including experience with Microsoft Office and other relevant tools.
- Ability to communicate clearly and professionally across multiple channels (email, phone, internal systems).
- Flexibility required with an ability to excel in a pressurised working environment.
- Ability to organise tasks, work with schedules and manage workload while remaining focused on team goals.
Desirable
- Familiarity with regulatory frameworks or industry standards.
- Previous experience in a sales administration role.
Benefits
- 37.5 Annual Leave Days inclusive of Bank Holidays.
- Up to 15% performance bonus.
- Hybrid working after training.
- Private Medical Cover.
- Enhanced pension plan.
- Life assurance.
- Group income protection.
- Enhanced maternity benefits.
- Enhanced sick pay.
- Recognition programs.
- Long service awards.
- Career Progression.
- Dedicated development opportunities.
- Training and upskilling support.
- On-Site Facilities.
- Free on-site parking.
- Electric car charging points.
Sales Support Advisor in Newtownabbey employer: Firmus Energy Limited
Firmus energy is an exceptional employer, offering a dynamic and purpose-driven work environment where employees can contribute to the future of energy in Northern Ireland. With a strong focus on employee development, competitive remuneration, and a range of benefits including private medical cover and enhanced pension plans, firmus energy fosters a culture of growth and innovation. Join us to be part of a team that values collaboration and strives for excellence in delivering customer-focused energy solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Advisor in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to current employees at firmus energy on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role in the Sales Support Team.
✨Tip Number 2
Prepare for the interview by understanding the company's mission and values. Since firmus energy is focused on innovation and customer-centric solutions, think of examples from your past that showcase your alignment with these principles.
✨Tip Number 3
Practice your communication skills! As a Sales Support Advisor, you'll need to communicate clearly and professionally. Try mock interviews with friends or use online resources to refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the firmus energy team.
We think you need these skills to ace Sales Support Advisor in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Sales Support Advisor role. Highlight any relevant experience in regulated utility businesses and showcase your IT skills, especially with Microsoft Office. We want to see how your background aligns with our mission at firmus energy!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer-focused solutions and your commitment to Net Zero. Let us know why you’re excited about joining our team and how you can contribute to shaping the future of energy in Northern Ireland.
Showcase Your Communication Skills:Since this role involves communicating with various stakeholders, make sure to demonstrate your clear and professional communication style in your application. Whether it's through your CV or cover letter, we want to see that you can convey information effectively across different channels.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our dynamic team!
How to prepare for a job interview at Firmus Energy Limited
✨Know the Company Inside Out
Before your interview, take some time to research firmus energy. Understand their mission, values, and recent developments in their transition to electricity. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Showcase Your Administrative Skills
Since the role involves a lot of administrative tasks, be prepared to discuss your previous experience in similar positions. Highlight specific examples where you've successfully managed data, resolved issues, or improved processes. This will demonstrate your capability to handle the responsibilities of the Sales Support Advisor role.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as resolving customer queries or managing switching requests. Think of examples from your past experiences where you’ve demonstrated problem-solving skills and effective communication, as these are crucial for this role.
✨Emphasise Team Collaboration
This position requires working closely with various internal departments. Be ready to discuss how you’ve successfully collaborated with others in the past. Share instances where teamwork led to improved outcomes, as this will highlight your ability to contribute positively to the team dynamic at firmus energy.
