At a Glance
- Tasks: Lead and develop the Billing Team for accurate and timely customer billing.
- Company: Join firmus energy, the largest gas supplier, now innovating in electricity.
- Benefits: Enjoy enhanced leave, performance bonuses, hybrid work, and private medical cover.
- Other info: Career progression and training opportunities in a modern office with great facilities.
- Why this job: Shape the future of energy while driving continuous improvement in a dynamic environment.
- Qualifications: GCSEs in English & Maths and 2 years in a supervisory billing role.
The predicted salary is between 54000 - 66000 £ per year.
About firmus energy
Building on our success as the largest gas supplier by consumption, firmus energy is now expanding its impact by bringing innovation, reliability, and customer-focused energy solutions to electricity. This transition marks a significant milestone in our commitment to Net Zero, and we’re looking for passionate individuals to join us at the forefront of this change. As part of our team, you’ll help shape the future of energy in Northern Ireland, supported by excellent remuneration, benefits and development opportunities in a dynamic and purpose-driven environment.
Role Overview
Based at our Mallusk office and reporting to the Billing Manager, the Billing Team Lead is responsible for leading and developing the Billing Team to ensure the accurate, efficient, and timely delivery of all customer billing activities. This is a key leadership role, focused on driving high performance, maintaining strong billing controls, and ensuring an excellent customer experience. The successful candidate will provide day-to-day guidance, coaching, and technical support to the team while identifying opportunities to improve processes, enhance efficiency, and support continuous improvement initiatives. Working collaboratively with stakeholders across the business, the Billing Team Lead will ensure billing operations remain compliant, customer-focused, and aligned with business objectives, helping to deliver reliable and effective services to our customers.
Role Responsibilities
• Own billing processes and performance, maintaining effective controls, KPIs, and governance to ensure timely and accurate billing
• Manage end-to-end billing operations, ensuring customer accounts are billed correctly, and exceptions are investigated and resolved promptly
• Oversee the implementation of tariff changes, price updates, and regulatory-driven changes, ensuring updates are accurately configured, tested, validated, and deployed within required timescales
• Maintain up-to-date process documentation, procedures, and training materials to ensure consistent and controlled delivery of billing activities
• Build strong relationships with internal stakeholders, third-party service providers, and industry participants to support the efficient operation of billing services
• Oversee large commercial contract accounts to ensure all pricing, tariff, and contract changes are implemented accurately
• Drive a culture of continuous improvement by identifying opportunities to enhance billing accuracy, operational efficiency, customer experience, and process effectiveness
• Act as a key contact for billing-related audits, regulatory reviews, and assurance activities
• Ensure the Billing function operates in full compliance with all relevant Supply Licence obligations, Codes of Practice and internal governance standards
• Any other duties as directed by the Senior Billing Lead or Billing Manager
Skills, Knowledge and Expertise
Essential Criteria
• Minimum of 5 GCSE passes at Grade C or above (or equivalent) to include English & Maths
• Minimum of 2 years' experience in a supervisory or management role within a Customer Billing environment, with a strong understanding of billing systems and processes
• Successful track record of driving improvement initiatives and implementing solutions
• Strong written and verbal communication skills
• Proficient in the use of Microsoft Office applications, particularly Excel and Word.
• Strong organisational skills with the ability to manage competing priorities and meet deadlines.
• Ability to make informed decisions and provide leadership in a fast-paced operational environment.
Desirable Criteria
• Experience working within the utilities sector
• Knowledge of industry market processes and regulatory frameworks
Benefits
• Enhanced annual leave
• Up to 15% performance bonus
• Hybrid working after training
• Private Medical Cover
• Enhanced pension plan
• Life assurance
• Group income protection
• Enhanced maternity benefits
• Enhanced sick pay
• Recognition programs
• Career Progression
• Dedicated development opportunities
• Training and upskilling support
• On-Site Facilities
• Free on-site parking
• Electric car charging points
• New modern office space
• High tech workstations
Billing Team Lead in Belfast employer: Firmus Energy Limited
At firmus energy, we pride ourselves on being a leading employer in Northern Ireland, offering a dynamic and purpose-driven work environment where innovation meets reliability. As a Quality Assurance Analyst, you'll enjoy excellent remuneration, enhanced benefits, and dedicated development opportunities, all while contributing to the future of energy solutions. Our commitment to employee growth, coupled with modern office facilities and a supportive culture, makes us an exceptional place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Team Lead in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Firmus Energy Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Firmus Energy Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing Team Lead in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Firmus Energy Limited:Your cover letter is your chance to shine! Tell us why you want to work at Firmus Energy Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Firmus Energy Limited!
How to prepare for a job interview at Firmus Energy Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
