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- Tasks: Manage overdue accounts and liaise with tenants to recover payments.
- Company: Dynamic company in Gravesend with a focus on teamwork.
- Benefits: Pension, private healthcare, 22 days holiday, and remote work options after probation.
- Why this job: Join a supportive team and develop your skills in credit control.
- Qualifications: Two years in credit control or customer service, strong communication skills.
- Other info: Great career growth opportunities and a vibrant town centre location.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of Role
The role is to be actively responsible for the recovery of monies across commercial property units and liaising with external parties.
The Role
- Issuing automated arrears letters for the commercial management department on a regular basis
- Proactively contacting commercial tenants with overdue accounts in line with credit control procedures
- Review aged debtor reports with the Head of Accounts to discuss and identify concerning overdue debts
- Escalate cases to the legal department for further action where necessary
- Chasing of arrears by phone/email/post
- Have an active involvement in liaising with solicitors, insolvency practitioners and Bailiffs
- Reconciling account balances
General Duties
- Dealing with telephone calls and general correspondence
- General filing
- Providing cover for team members
- Ad-hoc duties as required
Suitable Candidate
The successful candidate will need to have a minimum of two years credit control or customer services experience, making outbound calls. They should possess:
- Excellent customer service skills
- Patience and the ability to remain calm in stressful situations
- Analytical skills and strong attention to detail
- Persistence and determination
- Solid skills in Microsoft - Excel, Word & Outlook
- Ability to work well in a team
Suitable candidates must live within a 45-minute commute of Gravesend.
Hours
9 am - 5.30 pm Monday - Friday
Benefits
Pension, Private Health Care (after one year of service), 22 days holiday + Bank holidays rising by one day per year to a maximum of 25 days, Learning and Development programme from day one, Life Insurance etc. After probation, my client will consider some remote working with a minimum of 3 days office based.
Parking
Town Centre workers permits are available from Gravesham Borough Council to receive a discount on parking, or the staff car park can be booked after 9 am the day before it is required - first come first served. Our client is based in Gravesend Town Centre and is a five-minute walk from the bus and train station.
If you have the necessary skills and would like more information about this role, please send your CV.
Firmin Recruit is an agency working on behalf of our client.
Credit Controller in Northfleet employer: Firmin Recruit LTD
Contact Detail:
Firmin Recruit LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Northfleet
✨Tip Number 1
Get to know the company before your interview. Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since you'll be making outbound calls as a Credit Controller, it’s crucial to sound confident and professional. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about the team and the work environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. Plus, it shows your enthusiasm for the position.
We think you need these skills to ace Credit Controller in Northfleet
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your credit control experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Credit Controller position. We love seeing enthusiasm and a bit of personality, so let us know what excites you about this role.
Show Off Your Skills: Don’t forget to mention your analytical skills and proficiency in Microsoft Excel, Word, and Outlook. We’re looking for someone who can handle the nitty-gritty details, so make sure we know you’ve got what it takes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Firmin Recruit LTD
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've successfully managed overdue accounts in the past. Highlight any specific metrics or achievements that demonstrate your effectiveness.
✨Showcase Your Communication Skills
Since the role involves liaising with tenants and external parties, practice articulating your thoughts clearly. Prepare examples of how you've handled difficult conversations or resolved disputes. This will show your potential employer that you can maintain excellent customer service even under pressure.
✨Demonstrate Analytical Thinking
The job requires strong analytical skills, so be prepared to discuss how you've used these skills in previous roles. Bring examples of how you've reviewed aged debtor reports or reconciled account balances, and explain your thought process in identifying concerning debts.
✨Familiarise Yourself with Tools
Make sure you're comfortable with Microsoft Excel, Word, and Outlook, as these are essential for the role. If you have experience with specific functions in Excel, like VLOOKUP or pivot tables, mention them during the interview. This will show that you're ready to hit the ground running.