At a Glance
- Tasks: Lead the guest experience onboard cruise ships and ensure exceptional service delivery.
- Company: Join a well-established cruise line with a friendly team atmosphere.
- Benefits: Enjoy hybrid working, generous holiday allowance, and exclusive discounts.
- Other info: Flexible schedule with opportunities for career growth and development.
- Why this job: Make waves in the hospitality industry while travelling to exciting destinations.
- Qualifications: 3+ years management experience in hospitality; cruise experience is a plus.
Do you have previous cruise ship experience and are looking for your next career move? Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team.
Hours: 9 am – 5.30 pm Monday – Friday
Benefits: Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days. Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice. Ex UK Cruise after 6 months to enjoy.
The Role: The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s. The role leads the preparation, execution, and delivery of the onboard product, ensuring a consistently exceptional cruise experience. You are also responsible, alongside the Head of Hotel Operations and Head of Guests, to maintain all service and operational standards, achieving KPI's, CSQs, and revenue targets.
Key Responsibilities:
- Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements.
- Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard.
- Take full ownership of the end-to-end guest experience.
- Work with other Onboard Hospitality Revenue Managers to support product and service improvements.
- Serve as the primary point of contact for Hotel Directors and compliance.
- Conduct regular ship visits to audit standards and support onboard teams.
- Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager.
- Other duties as requested to ensure this role is handled successfully.
Suitable Candidate:
- Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position.
- Cruise Ship experience preferred but not essential.
- Strong organisational skills and excellent verbal and written communication skills in English.
- Available to travel and work a flexible schedule with 5 days work over 7 including weekend work.
- Proficient in Microsoft Office/Resco or similar onboard PMS systems.
- Ability to critically assess performance.
- Ability to identify, manage, and solve problems.
- Consistent, accountable, confident, and committed.
- Strong communication skills.
- Passport, a valid driving license, and access to your own vehicle as you will need to travel to 7 UK ports.
If you have the necessary experience and would like more information about this role, please send your CV.
Hospitality & Revenue Mananger employer: Firmin Recruit LTD
Join a dynamic and supportive team at our established Cruise Line client, where your expertise as an Onboard Hospitality & Revenue Manager will be valued. Enjoy a flexible work environment with hybrid options, generous holiday allowances, and access to exclusive Sage Benefits, including discounts on retail and leisure activities. With opportunities for professional growth and the chance to travel to various UK ports, this role offers a rewarding career path in the vibrant hospitality sector.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Revenue Mananger
✨Tip Number 1
Network like a pro! Reach out to your connections in the cruise industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience in hospitality. This will help you showcase why you're the perfect fit for their team.
✨Tip Number 3
Practice your pitch! Be ready to explain your previous cruise ship experience and how it relates to the role of Hospitality & Revenue Manager. Highlight your achievements and how you can contribute to enhancing the guest experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hospitality & Revenue Mananger
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Hospitality & Revenue Manager. Highlight your cruise ship experience and any relevant management roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples from your past experiences that demonstrate your ability to deliver exceptional guest experiences.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you'll be able to keep track of your application status. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Firmin Recruit LTD
✨Know Your Cruise Experience
Make sure to highlight any previous cruise ship experience you have. Be ready to discuss specific situations where you enhanced guest experiences or improved operational standards. This will show your understanding of the unique environment onboard.
✨Familiarise Yourself with the Role
Read up on the responsibilities of an Onboard Hospitality & Revenue Manager. Understand how you can contribute to maintaining service standards and achieving revenue targets. Prepare examples from your past roles that demonstrate your ability to take ownership of guest experiences.
✨Showcase Your Communication Skills
Since strong communication is key in this role, practice articulating your thoughts clearly. You might be asked about how you handle team dynamics or resolve conflicts, so have some scenarios ready that showcase your skills in these areas.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their brand strategy or how they measure success in guest experiences. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
