At a Glance
- Tasks: Lead the guest experience onboard cruise ships and ensure exceptional service delivery.
- Company: Join a well-established cruise line with a friendly team atmosphere.
- Benefits: Enjoy hybrid working, generous holiday allowance, and exclusive discounts.
- Other info: Flexible schedule with opportunities for career growth and development.
- Why this job: Make waves in the hospitality industry while travelling to exciting destinations.
- Qualifications: 3+ years management experience in hospitality; cruise experience is a plus.
Do you have previous cruise ship experience and are looking for your next career move? Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team.
Hours: 9 am – 5.30 pm Monday – Friday
Benefits: Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days. Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice. Ex UK Cruise after 6 months to enjoy.
The Role: The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s. The role leads the preparation, execution, and delivery of the onboard product, ensuring a consistently exceptional cruise experience. You are also responsible, alongside the Head of Hotel Operations and Head of Guests, to maintain all service and operational standards, achieving KPI's, CSQs, and revenue targets.
Key Responsibilities:
- Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements.
- Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard.
- Take full ownership of the end-to-end guest experience.
- Work with other Onboard Hospitality Revenue Managers to support product and service improvements.
- Serve as the primary point of contact for Hotel Directors and compliance.
- Conduct regular ship visits to audit standards and support onboard teams.
- Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager.
- Other duties as requested to ensure this role is handled successfully.
Suitable Candidate:
- Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position.
- Cruise Ship experience preferred but not essential.
- Strong organisational skills and excellent verbal and written communication skills in English.
- Available to travel and work a flexible schedule with 5 days work over 7 including weekend work.
- Proficient in Microsoft Office/Resco or similar onboard PMS systems.
- Ability to critically assess performance.
- Ability to identify, manage, and solve problems.
- Consistent, accountable, confident, and committed.
- Strong communication skills.
- Passport, a valid driving license, and access to your own vehicle as you will need to travel to 7 UK ports.
If you have the necessary experience and would like more information about this role, please send your CV. Firmin Recruit is an agency working on behalf of our client.
Hospitality & Revenue Manager employer: Firmin Recruit LTD
Join our dynamic team as an Onboard Hospitality & Revenue Manager, where you will play a pivotal role in delivering exceptional guest experiences on our cruise ships. With a supportive work culture that values employee growth and offers hybrid working options, you will enjoy generous benefits including 20 days of annual leave plus bank holidays, rising to 25 days, and access to exclusive discounts. Located in Purfleet, this position not only provides a rewarding career path but also the unique opportunity to travel and experience the world after six months of service.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality & Revenue Manager
✨Network Like a Pro
Get out there and connect with people in the cruise industry! Attend events, join online forums, and don’t be shy about reaching out to former colleagues. You never know who might have the inside scoop on job openings.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your experience in hospitality and revenue management. Share specific examples of how you've improved guest experiences or boosted revenue in past roles.
✨Ace the Interview
Prepare for interviews by researching the cruise line and understanding their brand strategy. Be ready to discuss how you can contribute to enhancing the guest experience and achieving those all-important KPIs.
✨Apply Through Us!
Don’t forget to apply through our website! We’ve got loads of resources to help you land that dream job, and we’re here to support you every step of the way. Let’s get you onboard!
We think you need these skills to ace Hospitality & Revenue Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Hospitality & Revenue Manager role. Highlight your cruise ship experience and any relevant management roles you've held. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. Share specific examples of how you've delivered exceptional guest experiences in the past, and let your personality come through.
Showcase Your Skills:Don’t forget to highlight your organisational and communication skills. We’re looking for someone who can manage teams and ensure smooth operations, so make sure these skills are front and centre in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about the role!
How to prepare for a job interview at Firmin Recruit LTD
✨Know Your Cruise Experience
Make sure to highlight any previous cruise ship experience you have. Be ready to discuss specific situations where you enhanced guest experiences or improved operational standards. This will show your understanding of the unique environment onboard.
✨Familiarise Yourself with Key Responsibilities
Review the job description thoroughly and prepare examples from your past roles that align with the responsibilities listed. Think about how you've managed teams, improved service standards, or achieved KPIs in similar settings.
✨Showcase Your Communication Skills
As a Hospitality & Revenue Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare a few questions to ask the interviewers about their team dynamics or guest experience strategies.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your critical assessment and problem-solving skills.
