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- Tasks: Manage credit control and recover overdue payments from commercial tenants.
- Company: Established lettings company in Gravesend with a friendly team.
- Benefits: Pension, private healthcare, 22 days holiday plus bank holidays, and remote work options.
- Other info: Convenient location near transport links and opportunities for career growth.
- Why this job: Join a supportive team and develop your skills in a dynamic environment.
- Qualifications: Minimum two years in credit control or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Firmin Recruit are delighted to be assisting our established client based in Gravesend to find an experienced Credit Controller to join their friendly established team. Our client is a well–established Commercial/Residential Lettings company who have been established for many years and deals with Residential, Commercial, Property management over several offices in Kent.
Purpose of Role
The role is to be actively responsible for the recovery of monies across commercial property units and liaising with external parties.
The Role
- Issuing automated arrears letters for the commercial management department on a regular basis
- Proactively contacting commercial tenants with overdue accounts in line with credit control procedures
- Review aged debtor reports with the Head of Accounts to discuss and identify concerning overdue debts
- Escalate cases to the legal department for further action where necessary
- Chasing of arrears by phone/email/post
- Have an active involvement in liaising with solicitors, insolvency practitioners and Bailiffs
- Reconciling account balances
General Duties
- Dealing with telephone calls and general correspondence
- General filing
- Providing cover for team members
- Ad–hoc duties as required
Suitable Candidate
The successful candidate will need to have a minimum of two years credit control or customer services, making outbound calls. Excellent customer service, patience and the ability to remain calm in stressful situations, analytical skills and strong attention to detail, persistence and determination, solid skills in Microsoft – Excel, Word & Outlook, and the ability to work well in a team. Suitable candidates must live within a 45–minute commute of Gravesend.
Hours
9 am – 5.30 pm Monday – Friday
Benefits
- Pension
- Private Health Care (after one year of service)
- 22 days holiday + Bank holidays rising by one day per year to a maximum of 25 days
- Learning and Development programme from day one
- Life Insurance
After probation, my client will consider some remote working with a minimum of 3 days office based. Parking Town Centre workers permits are available from Gravesham Borough Council to receive a discount on parking, or the staff car park can be booked after 9 am the day before it is required – first come first served. Our client is based in Gravesend Town Centre and is a five-minute walk from the bus and train station.
If you have the necessary skills, and would like more information about this role, please send your CV. Firmin Recruit is an agency working on behalf of our client.
Credit Controller in England employer: Firmin Recruit LTD
Contact Detail:
Firmin Recruit LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in England
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and serious about the role. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you on their radar.
We think you need these skills to ace Credit Controller in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your credit control experience and customer service skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team in Gravesend. Be sure to mention your analytical skills and how you handle stressful situations with patience.
Showcase Your Communication Skills: Since the role involves liaising with tenants and external parties, we’d love to see examples of your excellent communication skills. Whether it’s through your CV or cover letter, let us know how you’ve successfully managed relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Firmin Recruit LTD
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial data daily. Brush up on your knowledge of credit control processes and be ready to discuss how you've successfully managed overdue accounts in the past. This will show your potential employer that you understand the role inside out.
✨Showcase Your Communication Skills
Since the role involves liaising with tenants and external parties, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in stressful situations or resolved conflicts. This will demonstrate your excellent customer service skills.
✨Be Prepared for Scenario Questions
Expect questions about how you'd handle specific situations, like dealing with a difficult tenant or escalating a case. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical skills and persistence.
✨Familiarise Yourself with the Company
Research the company’s history and values, especially their approach to property management. Being able to discuss how your values align with theirs can set you apart from other candidates. Plus, it shows genuine interest in the role and the company.