Senior Specialist Logistics Runcorn, United Kingdom Posted an hour ago

The primary purpose of this position is to provide a smooth and efficient process for customer sales orders whilst providing back-office support. Romer Labs are a global leader in innovative diagnostic solutions for food and feed safety. We are searching for a senior specialist logistics to support our sales team, accounts team and laboratory. The role will be part of a small team within a fast-paced, dynamic environment performing business critical functions covering accounts, ordering, admin and supporting sales managers.

The ideal candidate will be comfortable engaging with customers by email and phone, supporting sales admin, ordering stock and raising invoices.

Your key responsibilities:

• Processing sales orders and customer communication regarding orders, for example, order confirmation, packaging of the order, sales invoice, courier shipping details, tracking customers’ parcels and lost shipments.
• General admin; sending copies of sales invoices, credit notes, setting up new customers in the finance and operations database (Currently SAP), web shop queries, customer invoice queries, standing orders, raising sales quotes, lab invoicing for Runcorn.
• Stock management; ordering stock from head office, managing stock shelf-life, setting and monitoring stock levels including inventory counting and adjustments as required.
• Unpacking incoming sales deliveries and booking inventory onto the system.
• Inputting new sales pricing.
• Monitoring non-inventory items and ordering; stationary, dispatch materials.
• Answering customer queries by phone and email and directing them to relevant colleagues.
• Sending dunning letters and supporting the finance department with queries.
• Support with on site and remote audits.

Quality responsibilities:

• Immediately report all observed deviations from internal standard operating procedures, Romer Labs Manual and international standards.
• Support performance of internal and external audits, timely processing and closure of defined non-conformities and recommendations in own department.
• Complete assigned trainings with corresponding written evidence.
• Comply with Good Documentation Practices to provide written evidence and help our company establish consistent practices, minimizing the risk of misinterpretation or errors in communication and ensure product quality.

SHE responsibilities:

• Assist in procurement/maintenance of SHE-relevant materials and equipment, and improvement of SHE topics in own area(s) of responsibility.
• Control and comply with Safety, Health and Environmental (SHE) regulations and standards in the area of responsibility.
• Proactively report SHE observations, unsafe behaviour, near misses and incidents, wear prescribed PPE and suggest ideas for improvement.

We bring:

• The opportunity to work for a world leader in food safety.
• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A culture that prioritises safety and well-being, both physically and mentally.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our customers is the key to achieving great things.
• A space to grow by encouraging and supporting curiosity and an open mindset.

You bring:

• Strong communication skills, both written and verbal.
• Flexibility and a willingness to assist with a variety of tasks as needed.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook. Experience of SAP is desirable but not essential.
• A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters.
• An innovator’s instinct – you’re always looking for better, smarter, more sustainable ways to make an impact.
• A collaborative spirit – you’re at your best when working across teams, functions and countries.
• Relevant education and experience.

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day.

Our application process is committed to inclusion, belonging and equal opportunity. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.