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- Tasks: As a Reservations Agent, you'll provide personalized service and manage guest inquiries with care.
- Company: Join Firmdale Hotels, known for unique, award-winning hotels in London and New York.
- Benefits: Enjoy competitive pay, flexible scheduling, health plans, and exclusive discounts.
- Why this job: Be part of a vibrant team that values exceptional service and guest satisfaction.
- Qualifications: Looking for team players passionate about hospitality and excellent communication skills.
- Other info: Ongoing training and a paid day for volunteering included!
At Firmdale Hotels, we pride ourselves on our collection of unique, award-winning hotels located in the heart of London and New York. Our hotels are known for their vibrant, stylish interiors and exceptional service. We believe in creating an unforgettable experience for our guests, making every stay special through personalised service and attention to detail.
We have an exciting opportunity for a dedicated and enthusiastic Reservations Agent to join our esteemed team at the Covent Garden Hotel. As a Reservations Agent, you will play a crucial role in delivering outstanding service to our guests, ensuring every interaction is memorable and exceeds expectations.
Responsibilities:
- Provide inspirational and personalised service to guests, ensuring all inquiries are handled with the utmost care and professionalism
- Collaborate with the front office team to manage reservations efficiently and accurately.
- Demonstrate excellent attention to detail when handling guest information and special requests.
- Utilise your knowledge of our hotel rooms, facilities, and services to confidently recommend rates and packages to guests and external agents.
- Maintain impeccable presentation and a warm, welcoming demeanour at all times.
- Foster strong relationships with guests and team members through effective communication and interpersonal skills.
What you Need:
- A team player with a keen willingness to collaborate and contribute to the success of the team.
- A customer-focused individual who is passionate about delivering exceptional service.
- An engaging communicator with warmth and impeccable presentation skills.
- A detail-oriented professional who strives for excellence in every task.
- Enthusiastic and energetic, with a genuine passion for hospitality and guest satisfaction.
What We Offer:
- Competitive hourly rate of £13.67 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year Helle Jensen Cateys 2024
- Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel – Travel & Leisure IT List best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street – Michelin keys
- The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen – Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
AMRT1_UKCT
Reservations Agent employer: Firmdale
Contact Detail:
Firmdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarize yourself with the unique features and services of Firmdale Hotels. Understanding what sets us apart will help you engage confidently with guests and demonstrate your passion for our brand during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common guest interactions. This will prepare you to handle inquiries with warmth and professionalism, showcasing your customer-focused approach.
✨Tip Number 3
Highlight your teamwork experience in previous roles. Being a team player is crucial for this position, so be ready to share examples of how you've collaborated effectively with others to achieve success.
✨Tip Number 4
Demonstrate your attention to detail by preparing questions about the role and the hotel. This shows your commitment to excellence and your eagerness to ensure every guest's experience is memorable.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Reservations Agent at Firmdale Hotels. Highlight your customer service skills and attention to detail in your application.
Tailor Your CV: Customize your CV to reflect your experience in hospitality and customer service. Emphasize any previous roles where you provided personalized service or managed reservations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your enthusiasm for the role. Mention specific examples of how you've gone above and beyond for guests in past positions.
Showcase Communication Skills: Since effective communication is key in this role, ensure your application reflects your strong interpersonal skills. Use clear and engaging language to convey your message.
How to prepare for a job interview at Firmdale
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Attention to Detail
Since the role requires excellent attention to detail, prepare to discuss how you handle guest information and special requests meticulously. You might want to provide examples of situations where your attention to detail made a difference.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and warmly. Be ready to showcase your interpersonal skills by engaging with the interviewer as if they were a guest.
✨Familiarize Yourself with the Hotel's Offerings
Before the interview, take some time to learn about the hotel's rooms, facilities, and services. This knowledge will help you confidently recommend rates and packages during the interview, demonstrating your readiness for the role.
