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- Tasks: Lead the housekeeping team to maintain our hotel's high cleanliness standards.
- Company: Join Firmdale Hotels, a luxury boutique hotel group known for exceptional service and unique style.
- Benefits: Enjoy competitive pay, flexible scheduling, and perks like discounted cinema tickets and gym memberships.
- Why this job: Be part of a dynamic team in a vibrant hotel environment that values your contributions.
- Qualifications: Must be detail-oriented, organised, and passionate about delivering outstanding customer service.
- Other info: Opportunities for ongoing training and professional development, plus a paid day for volunteering.
Firmdale Hotels is renowned for its award-winning, uniquely styled luxury boutique hotels, each offering exceptional service and distinctive character. Located in the heart of London, our Covent Garden Hotel is a vibrant hub that blends the charm of the city with sophisticated elegance. We pride ourselves on creating memorable experiences for our guests and fostering a dynamic, supportive environment for our team members.
We are seeking an enthusiastic and dedicated Floor Housekeeper to join our highly successful team at the Covent Garden Hotel. This role is pivotal in ensuring our hotel maintains its impeccable standards of cleanliness and presentation.
Responsibilities:- Collaborate with the Deputy Head Housekeeper and the Head Housekeeper to lead and manage the housekeeping team.
- Supervise daily operations, ensuring all areas are cleaned and maintained to the highest standards.
- Conduct regular inspections of guest rooms and public areas to ensure they meet our stringent quality criteria.
- Provide guidance and support to the housekeeping team, fostering a positive and productive work environment.
- Handle guest requests and address any issues promptly and professionally to ensure guest satisfaction.
- Thrive in a fast-paced environment and handle multiple tasks efficiently.
- Demonstrate meticulous attention to detail to maintain our exceptional standards.
- A genuine passion for providing outstanding customer service to create memorable guest experiences.
- Excellent organisational skills to manage schedules, resources, and team workflow effectively.
- Strong communication skills to interact effectively with guests and team members.
- Ability to work collaboratively within a team, supporting and motivating colleagues.
- Competitive hourly rate of £17.00 - £19.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more!
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Floor Housekeeper employer: Firmdale
Contact Detail:
Firmdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Housekeeper
✨Tip Number 1
Familiarise yourself with the unique style and values of Firmdale Hotels. Understanding their commitment to exceptional service and distinctive character will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your experience in fast-paced environments. Share specific examples of how you've successfully managed multiple tasks while maintaining high standards of cleanliness and guest satisfaction.
✨Tip Number 3
Demonstrate your attention to detail by preparing questions about their cleaning protocols or guest service strategies. This shows your genuine interest in maintaining their impeccable standards.
✨Tip Number 4
Emphasise your teamwork skills. Be ready to discuss how you've supported and motivated colleagues in previous roles, as collaboration is key in a housekeeping team.
We think you need these skills to ace Floor Housekeeper
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Floor Housekeeper. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience in housekeeping or customer service. Emphasise your attention to detail, organisational skills, and ability to work in a team, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your commitment to maintaining high standards. Mention specific examples from your past experiences that demonstrate your ability to handle guest requests and work collaboratively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is essential for a Floor Housekeeper.
How to prepare for a job interview at Firmdale
✨Show Your Passion for Hospitality
Make sure to express your genuine enthusiasm for the hospitality industry during the interview. Share any personal experiences that highlight your commitment to providing outstanding customer service, as this aligns perfectly with the values of Firmdale Hotels.
✨Demonstrate Attention to Detail
Since the role of Floor Housekeeper requires meticulous attention to detail, be prepared to discuss specific examples from your past work where you ensured high standards of cleanliness and presentation. This will showcase your ability to meet the hotel's stringent quality criteria.
✨Highlight Team Collaboration Skills
Firmdale Hotels values teamwork, so be ready to talk about your experience working collaboratively with others. Share instances where you supported or motivated colleagues, as this will demonstrate your ability to foster a positive work environment.
✨Prepare for Situational Questions
Expect questions that assess how you handle guest requests and resolve issues. Think of scenarios where you successfully addressed guest concerns or improved their experience, as this will illustrate your problem-solving skills and dedication to guest satisfaction.
