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- Tasks: Join our team as an Assistant Head Concierge, managing guest experiences and ensuring smooth operations.
- Company: Firmdale Hotels is a luxury boutique hotel group known for exceptional service and unique style.
- Benefits: Enjoy competitive pay, flexible scheduling, health plans, discounts, and ongoing training opportunities.
- Why this job: Be part of a dynamic team in a vibrant location, creating unforgettable guest experiences.
- Qualifications: Must have 3+ years in a similar role, strong customer focus, and a clean UK driving license.
- Other info: Join us for regular social events and a supportive work culture that values excellence.
The predicted salary is between 30000 - 42000 £ per year.
Are you ready to elevate your hospitality career in an inspiring and dynamic environment? Firmdale Hotels is delighted to offer an exciting opportunity for an Assistant Head Concierge to join our highly successful team at The Soho Hotel. Firmdale Hotels is renowned for its distinctive style, excellent service, and attention to detail. With a collection of unique, luxury boutique hotels in the heart of London, we are dedicated to creating unforgettable experiences for our guests. The Soho Hotel, nestled in the vibrant district of Soho, embodies our commitment to comfort, elegance, and superior service. As the Assistant Head Concierge, you will be a key player in the smooth operation of our concierge desk. Reporting to the Head Concierge, your primary responsibility will be to ensure seamless arrivals and departures, efficiently handle guest requests, and provide exceptional service. This is a hands-on role perfect for someone who thrives in a collaborative, friendly, and hardworking environment. Responsibilities: Oversee daily operations at the concierge desk. Manage guest arrivals and departures, ensuring a warm welcome and fond farewell. Handle guest requests with efficiency and a problem-solving attitude. Answer incoming calls and assist guests with their inquiries and needs. Assist with luggage handling and coordinate transportation as needed. Support the check-in and …
Assistant Head Concierge employer: Firmdale
Contact Detail:
Firmdale Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Head Concierge
✨Tip Number 1
Familiarize yourself with the unique offerings and services of The Soho Hotel. Understanding the hotel's distinctive style and commitment to exceptional service will help you align your approach with their values during the interview.
✨Tip Number 2
Highlight your experience in managing guest arrivals and departures effectively. Be prepared to share specific examples of how you've ensured seamless transitions for guests in your previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've successfully handled guest requests or resolved issues. This will showcase your ability to thrive in a fast-paced, collaborative environment.
✨Tip Number 4
Show enthusiasm for the hospitality industry and a genuine passion for delivering excellence. Your positive attitude and customer focus will resonate well with the team at Firmdale Hotels.
We think you need these skills to ace Assistant Head Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience in hospitality, particularly in roles similar to the Assistant Head Concierge. Emphasize your customer service skills and any relevant achievements in a 5-star hotel environment.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of Firmdale Hotels' commitment to excellence. Mention specific experiences that demonstrate your ability to handle guest requests efficiently and your collaborative spirit.
Showcase Your Attention to Detail: In your application, provide examples that showcase your keen eye for detail. This could include how you have improved guest experiences or streamlined operations in previous roles.
Highlight Relevant Experience: Clearly outline your previous roles in the hospitality industry, especially those involving concierge services. Include your years of experience and any specific responsibilities that align with the job description provided by Firmdale Hotels.
How to prepare for a job interview at Firmdale
✨Showcase Your Customer Service Skills
As an Assistant Head Concierge, your ability to provide exceptional service is crucial. Prepare examples from your previous roles where you went above and beyond for guests, demonstrating your strong customer focus and problem-solving attitude.
✨Emphasize Team Collaboration
Highlight your experience working in a team-oriented environment. Discuss how you support colleagues and contribute to a positive workplace culture, as this role thrives on collaboration and teamwork.
✨Demonstrate Attention to Detail
Firmdale Hotels values a keen eye for detail. Be ready to discuss specific instances where your attention to detail made a difference in guest experiences or operational efficiency.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle various guest requests and situations. Practice responding to hypothetical scenarios that may arise at the concierge desk, showcasing your quick thinking and adaptability.
