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- Tasks: Join our team as a Waiter, serving guests and ensuring a fantastic dining experience.
- Company: Firmdale Hotels is an award-winning group with luxury hotels and restaurants in London and New York.
- Benefits: Enjoy perks like flexible hours, paid overtime, discounts, and social events.
- Why this job: Be part of a dynamic team in a fast-paced environment with excellent training and career growth.
- Qualifications: Previous experience in a similar role and a passion for food and hospitality are essential.
- Other info: We offer fully funded English lessons and a paid volunteering day each year.
Are you passionate about hospitality and looking for an exciting opportunity to advance your career? Firmdale Hotels, renowned for its award-winning luxury boutique hotels, is seeking enthusiastic and dedicated individuals to join our vibrant team at the Covent Garden Hotel.
Firmdale Hotels is a collection of unique and stylish boutique hotels located in some of the most vibrant areas of London and New York. Our properties are known for their distinctive design, exceptional service, and warm, welcoming atmosphere. We pride ourselves on providing our guests with unforgettable experiences and personalised service.
As a Waiter at the Covent Garden Hotel, you will be a vital part of our guests\’ dining experience. We are looking for someone who thrives in a fast-paced environment and can handle multiple tables with grace and efficiency.
Responsibilities:
- Interacting with guests to ensure they have an exceptional dining experience
- Taking orders and making informed recommendations
- Delivering food and beverages in a timely manner
- Processing payments accurately and efficiently
- Addressing and fulfilling guests\’ requests promptly and professionally
What you Need:
- Previous experience in a similar role within a high-standard establishment
- A keen eye for detail and a commitment to maintaining high standards
- Extensive knowledge and passion for food and beverages
- Strong organisational and communication skills
- The ability to work well within a team and support your colleagues
- A genuine passion for hospitality and providing outstanding customer service
What We Offer:
- Competitive hourly rate of £16.00- £17.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel – Travel & Leisure \’IT List\’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street – Michelin keys
- Number Sixteen – Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Waiter employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Waiter
✨Tip Number 1
Familiarise yourself with the menu and any special dishes offered at the Charlotte Street Hotel. Being knowledgeable about the food and drink options will help you make recommendations and engage with guests more effectively.
✨Tip Number 2
Showcase your passion for hospitality during any interactions, whether it's in person or over the phone. Demonstrating enthusiasm can set you apart from other candidates and show that you're a great fit for the team.
✨Tip Number 3
Prepare to discuss your previous experience in similar roles, focusing on specific examples where you excelled in a fast-paced environment. Highlighting your ability to handle multiple tables and provide excellent service will resonate well with the hiring team.
✨Tip Number 4
Network with current or former employees of Firmdale Hotels if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, particularly any roles similar to a waiter. Emphasise your attention to detail and food knowledge, as these are key requirements for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to thrive in a fast-paced environment. Mention specific experiences where you successfully handled multiple tables or provided excellent customer service.
Highlight Relevant Skills: In your application, clearly outline your organisational and communication skills. Provide examples of how you've worked effectively within a team and led others, as this is important for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Firmdale Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share experiences that highlight your love for serving guests and creating memorable dining experiences.
✨Demonstrate Attention to Detail
Since attention to detail is crucial in a waiter role, prepare examples of how you've successfully managed multiple tables or ensured orders were accurate in previous positions. This will show your potential employer that you can handle their fast-paced environment.
✨Highlight Your Food Knowledge
Be ready to discuss your knowledge of food and drink. Familiarise yourself with the menu items and be prepared to make recommendations. This will demonstrate your commitment to providing excellent service.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration. Think of specific instances where you worked effectively within a team, as this role requires strong communication and organisational skills to ensure smooth service.
