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- Tasks: Join our team as a Room Service Waiter, taking orders and delivering exceptional service.
- Company: Firmdale Hotels is an award-winning group with luxury hotels and restaurants in London and New York.
- Benefits: Enjoy competitive pay, flexible shifts, discounts, and paid volunteering days.
- Why this job: Be part of a recognised hospitality leader with great training and a vibrant team culture.
- Qualifications: Must have excellent attention to detail and a passion for customer service.
- Other info: Uniforms provided and dry cleaned; social events and wellbeing activities included.
We have an exciting opportunity for a Room Service Waiter to join our highly successful team at the Charlotte Street Hotel. We are seeking someone passionate about hospitality who works well in a busy environment. Your main responsibilities will include taking guest orders, making recommendations, delivering food, and providing prompt and effective service.
What We Offer:
- Competitive hourly rate - ££ per hour inclusive of service charge
- Discounts & Perks Platform
- Wage Stream – An employee app to access wages before payday
- Paid overtime
- Flexibility in shifts
- No split shifts
- Cycle to work scheme
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing, and team activities
- Award-winning training and career development opportunities
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, overnight stay)
- And much more!
What You Need:
- Ability to work under pressure
- Excellent attention to detail
- Passion for delivering excellent customer service
- Organizational and communication skills
- Ability to work well within a team
Why Join Firmdale Hotels?
Firmdale Hotels is an award-winning international group comprising 10 luxury hotels and 8 bars and restaurants in London and New York. We have been recognized by the hospitality industry for our outstanding work. Some recent awards include: Best Employer Award at The Cateys 2017 & 2020; Number One in The Caterer Best Places to Work in Hospitality; Manager of the Year - Laura Sharpe, Cateys 2018; Hotel of the Year - Group - Cateys 2018.
In line with the Asylum and Immigration Act 1996, all applicants must have the legal right to live and work in the UK. Documentation will be required at the interview stage.
Room Service Waiter employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Service Waiter
✨Tip Number 1
Familiarise yourself with the menu and offerings at Charlotte Street Hotel. Knowing the dishes and drinks inside out will help you make informed recommendations to guests, showcasing your passion for hospitality.
✨Tip Number 2
Practice your communication skills, especially in a busy environment. Being able to clearly convey information and take orders efficiently is crucial in a role like this, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Demonstrate your ability to work under pressure by sharing relevant experiences during your interview. Think of specific situations where you successfully managed high-stress moments while maintaining excellent service.
✨Tip Number 4
Showcase your teamwork skills by discussing past experiences where you collaborated effectively with colleagues. Highlighting your ability to contribute positively to a team will resonate well with the hiring managers.
We think you need these skills to ace Room Service Waiter
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Room Service Waiter position. Tailor your application to highlight your relevant experience in hospitality and customer service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your ability to work under pressure, attention to detail, and passion for customer service, as these are key attributes for this position.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your organisational and communication skills, and how you can contribute to the team at Charlotte Street Hotel.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Firmdale Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for providing excellent customer service, as this is a key quality they are looking for.
✨Demonstrate Your Ability to Work Under Pressure
Prepare examples of past situations where you successfully managed high-pressure environments. This could include busy shifts or handling multiple orders at once, showcasing your ability to stay calm and efficient.
✨Highlight Your Attention to Detail
Since attention to detail is crucial in a role like this, be ready to discuss how you ensure accuracy in taking orders and delivering food. Mention any specific techniques you use to avoid mistakes and enhance guest satisfaction.
✨Ask Insightful Questions
At the end of the interview, don’t hesitate to ask questions about the team dynamics, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
