At a Glance
- Tasks: Ensure guest rooms are spotless and provide exceptional service to create memorable experiences.
- Company: Join the award-winning Firmdale Hotels, known for unique style and top-notch hospitality.
- Benefits: Competitive pay, flexible scheduling, health cash plan, and exclusive discounts.
- Other info: Enjoy regular social events, professional development, and a supportive work culture.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with endless opportunities.
- Qualifications: Attention to detail, teamwork skills, and a passion for outstanding guest service.
The predicted salary is between 15.5 - 17 £ per hour.
Are you passionate about providing impeccable service and looking for an opportunity to be part of a dynamic, award-winning hotel group?
Firmdale Hotels is renowned for its unique style, exceptional service, and commitment to excellence.
With hotels located in the heart of London and New York, we offer an exciting and diverse work environment where no two days are the same.
Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, each uniquely designed and celebrated for their distinctive style and top‑notch hospitality.
We pride ourselves on creating memorable experiences for our guests and fostering a supportive, inclusive work culture for our employees.
We are thrilled to announce an exciting opportunity for a Room Attendant to join our highly successful team at the prestigious Haymarket Hotel.
As a Room Attendant, you will play a crucial role in ensuring our guests experience the highest standards of cleanliness and comfort in our uniquely styled rooms.
Responsibilities
- Ensure all guest rooms are cleaned and maintained to the highest standards.
- Pay close attention to every detail, ensuring each room is perfectly presented.
- Work closely with other team members to achieve a seamless guest experience.
- Provide exceptional service, responding to guest requests promptly and courteously.
- Manage your time effectively to complete tasks efficiently and meet the hotel's standards.
- What you Need
- Meticulous and thorough, with a strong attention to detail.
- Ability to work well within a team, contributing to a positive team spirit.
- Enthusiastic about delivering outstanding service to our guests.
- Strong ability to organise tasks and manage time effectively.
- Excellent communication abilities, ensuring clear and friendly interactions with guests and team members.
- Ability to work under pressure while maintaining a positive attitude.
What We Offer
- Competitive hourly rate of £15.50 - £17.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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Room Attendant employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Projectionist in London, you will enjoy competitive salaries, access to financial wellness tools, and a range of benefits including ongoing training, exclusive discounts, and opportunities for volunteering. Join our award-winning team and be part of a company recognised for its commitment to excellence and innovation in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Room Attendant
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels
Don't be shy about reaching out to Firmdale Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Room Attendant
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
