At a Glance
- Tasks: Lead a dynamic reservations team and manage bookings for seven trendy restaurants in London.
- Company: Join Firmdale Hotels, an award-winning luxury hotel group known for its unique design and exceptional service.
- Benefits: Enjoy competitive pay, flexible scheduling, wellness perks, and exclusive discounts on travel and dining.
- Other info: Opportunities for professional development and a supportive, inclusive work environment await you!
- Why this job: Be part of a vibrant culture that values creativity, teamwork, and outstanding guest experiences.
- Qualifications: Experience with SevenRooms and a passion for hospitality are essential; strong communication skills are a must.
The predicted salary is between 39000 - 54600 £ per year.
We are seeking a highly organised and experienced Restaurant Reservations Manager to lead our central reservations team, overseeing bookings for seven restaurants and bars across our London hotel portfolio. This role is pivotal in delivering a seamless guest experience while driving service excellence and revenue optimisation.
The ideal candidate will have extensive, hands-on experience with SevenRooms, including system administration, guest profile management, pacing strategies, and multi-outlet integration.
Responsibilities:
- Lead, coach, and develop a central reservations team.
- Manage all restaurant and bar reservations across multiple London hotel venues using SevenRooms as the primary system.
- Serve as the SevenRooms superuser, overseeing daily system operations, configuration, table mapping, pacing rules, automations, and user training.
- Collaborate closely with Food & Beverage and Restaurant Managers to maximise covers, seating efficiency, and reduce no-shows.
- Coordinate all Food & Beverage event bookings, including wine dinners, seasonal activations, book salons, and venue takeovers.
- Ensure smooth handover of guest and event details to on-site teams.
- Maintain and enhance guest profiles and dining histories to support personalisation and guest loyalty.
- Analyse SevenRooms data and reporting to inform reservation strategy and improve the guest journey.
- Partner with marketing to support campaigns, manage prepaid experiences, and enhance platform visibility.
- Monitor and manage availability and business levels across all booking channels, including OpenTable, DesignMyNight, TheFork, and Virgin Experience
What you Need:
- Experience of using SevenRooms is essential.
- Previous experience in restaurant reservations and team supervision is essential.
- A warm, engaging communication style that leaves a lasting impression on guests.
- A genuine passion for providing exceptional service and creating memorable guest experiences.
- Strong organisational abilities coupled with impeccable attention to detail.
- Ability to thrive in a team environment, contributing positively to our collaborative culture.
What We Offer:
- Competitive annual salary of £39,000 plus service charge.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year - Helle Jensen - Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel - One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel - One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel - AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel - Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel - One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel - One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure \'IT List\' best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/
If you\'re ready to embark on a rewarding journey with Firmdale Hotels and contribute to our legacy of excellence, apply now to join our vibrant team at Ham Yard Hotel!
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Restaurant Reservations Manager in London employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises personal growth and development within the luxury hospitality sector. With competitive salaries, comprehensive benefits including health plans and flexible scheduling, and a commitment to employee wellbeing, we foster an environment where team members can thrive while delivering outstanding service in our uniquely designed hotels and restaurants across London. Join us at Ham Yard Hotel and be part of a celebrated team recognised for excellence in hospitality and design.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Reservations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels
Don't be shy about reaching out to Firmdale Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Restaurant Reservations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
