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- Tasks: Lead the front office team and deliver exceptional service to guests.
- Company: Join Firmdale Hotels, an award-winning luxury hotel group in London and New York.
- Benefits: Enjoy perks like flexible hours, paid overtime, and discounts on meals and dry cleaning.
- Why this job: Be part of a recognised team with great training and career development opportunities.
- Qualifications: Supervisory experience and a warm, professional presentation are essential.
- Other info: One paid volunteering day per year and fun social events included!
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for a Reception Supervisor to join our highly successful team here at our Dorset Square Hotel. To be successful in this role, you will need to be confident and an engaging communicator, ensuring inspirational service is delivered to our guests. Working as part of our front office team, you will be expected to demonstrate excellent attention to detail, organisational, and interpersonal skills.
What we Offer:
- Discounts & Perks Platform
- Wage Stream – An employee app to stream your wages before payday
- Paid overtime
- Flexibility
- No split shifts
- Uniform and meals provided
- Uniforms dry cleaned
- Discounted personal dry cleaning
- Social events, wellbeing, and team activities
- Award-winning training opportunities and career development
- Fully funded English lessons
- One paid volunteering day per year
- Firmdale experience and long service vouchers (afternoon tea, dinner for two, film club, and an overnight stay)
- And much more!
What you Need:
- Keen and willingness to work as part of a team
- Supervisory experience
- Warmth and impeccable presentation
Why join Firmdale Hotels?
Firmdale Hotels is an international award-winning group comprising 10 high-end luxury hotels and 8 bars and restaurants in London and New York. We are delighted to have been recognized by the hospitality industry for some of the great work our teams have done.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reception Supervisor employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Familiarise yourself with the Firmdale Hotels brand and its values. Understanding their commitment to exceptional service and team culture will help you align your communication during the interview, showcasing how you can contribute to their success.
✨Tip Number 2
Prepare examples from your previous supervisory experience that highlight your ability to lead a team and deliver outstanding guest service. Be ready to discuss specific situations where you demonstrated excellent attention to detail and effective communication.
✨Tip Number 3
Showcase your interpersonal skills by engaging with everyone you meet during the application process. Whether it's the receptionist or the hiring manager, making a positive impression on all levels can set you apart as a candidate who embodies the warmth and professionalism they seek.
✨Tip Number 4
Research recent awards and accolades received by Firmdale Hotels. Mentioning these during your conversation can demonstrate your genuine interest in the company and your enthusiasm for being part of an award-winning team.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Reception Supervisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in supervisory roles. Emphasise your communication skills, attention to detail, and any previous experience in hospitality or customer service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at Firmdale Hotels and how you can contribute to their team. Use examples from your past experiences to demonstrate your suitability.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reception Supervisor role.
How to prepare for a job interview at Firmdale Hotels
✨Showcase Your Communication Skills
As a Reception Supervisor, you'll need to be an engaging communicator. During the interview, demonstrate your ability to connect with others by maintaining eye contact, using positive body language, and actively listening to the interviewer.
✨Highlight Your Supervisory Experience
Make sure to discuss your previous supervisory roles and how they have prepared you for this position. Share specific examples of how you've led a team, resolved conflicts, or improved service delivery in past jobs.
✨Emphasise Attention to Detail
Attention to detail is crucial in hospitality. Prepare to discuss situations where your keen eye for detail made a difference, whether it was in guest services, managing bookings, or ensuring the front office ran smoothly.
✨Demonstrate Team Spirit
Firmdale Hotels values teamwork, so be ready to talk about how you work well with others. Share examples of successful collaborations and how you contribute to a positive team environment.
