Operations Manager - Number Sixteen - Management

Are you ready to step into a dynamic role where no two days are the same? We are currently seeking an Operations Manager to be an integral part of our passionate team at Number Sixteen Hotel. As the Operations Manager, you will report directly to the General Manager, playing a pivotal role in ensuring the seamless day-to-day operations of our prestigious establishment.

At Number Sixteen Hotel, we pride ourselves on delivering unparalleled experiences to our guests. Nestled in the heart of South Kensington, our boutique hotel offers a blend of sophistication and charm, making it a favourite among discerning travellers. With a commitment to excellence in hospitality, we strive to create unforgettable moments for every guest who walks through our doors.

Responsibilities:

1. Lead by example, overseeing all aspects of hotel operations including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen. Your ambition and flexibility will be key as you navigate various scenarios and situations, ensuring smooth operations at all times.
2. Maintain a keen eye on service standards, ensuring that every guest interaction exceeds expectations. Your superb attention to detail will drive the team towards delivering exceptional standards consistently.
3. Inspire and motivate our operational team with your strong leadership skills, fostering a culture of excellence, resilience, and a drive for perfection.
4. Take charge of hotel security across all departments, conducting regular health and safety checks to guarantee a safe environment for both guests and staff.
5. Cultivate strong and professional relationships with our guests, acting as a liaison between them, the General Manager, and the operational team. Be the first point of contact for VIP guests, ensuring their needs are met throughout their stay.
6. Handle any incidents or accidents involving guests or team members with professionalism and efficiency, ensuring swift resolution and minimal disruption to the guest experience.
7. Provide operational support to all departments as needed, fostering collaboration and teamwork across the hotel.

What you Need:

1. Previous experience as a Head of Department or Duty Manager within a 5-star hotel.
2. Excellent communication skills, both verbal and written.
3. Superb attention to detail and a passion for delivering exceptional standards.
4. Strong leadership and motivational skills to inspire your team.
5. Resilience and drive to achieve excellence, even under pressure.
6. Desirable: Previous knowledge of Micros and Opera.

What We Offer:

1. Competitive salary plus service charge and benefits to be discussed at venue.
2. Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before payday, benefit from everyday savings and real-time financial coaching.
3. Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
4. Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
5. Complimentary meals on shift.
6. Referral bonus scheme for recommending top talent.
7. Flexible scheduling without split shifts.
8. Dry cleaning service for work attire and discounted personal dry cleaning.
9. Enhanced holiday allowance based on length of service.
10. Season ticket loan for convenient commuting.
11. Ongoing training, professional development, and fully funded English lessons.
12. Regular social events, team activities, and fitness sessions.
13. Benefits like cycle to work scheme and annual long service awards.
14. One allocated paid day per year for volunteering work.
15. Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
16. And much more!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

1. Times Best Places to Work 2024
2. The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
3. Manager of the Year – Helle Jensen – Cateys 2024
4. Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
5. Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
6. Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
7. Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
8. Warren Street Hotel – Travel & Leisure ‘IT List’ best hotels in the world
9. Whitby Hotel, Crosby Street and Warren Street – Michelin keys
10. The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
11. Number Sixteen – Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here:

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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