At a Glance
- Tasks: Oversee hotel operations at night, ensuring seamless service and guest satisfaction.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, health plans, discounts, and flexible scheduling.
- Other info: Regular social events and ongoing training to enhance your career.
- Why this job: Be part of a dynamic team in a vibrant hotel environment with growth opportunities.
- Qualifications: Experience in a 5-star hotel and strong leadership skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
Firmdale Hotels is a collection of award-winning luxury hotels, renowned for their vibrant design, exceptional service, and welcoming atmosphere.
With properties in London and New York, we pride ourselves on creating unique experiences for our guests and fostering a supportive, dynamic work environment for our team members.
At Firmdale, we believe in investing in our people and providing opportunities for growth and development.
We are thrilled to offer an exciting opportunity for a dedicated Night Manager to join our prestigious team at the Haymarket Hotel.
As a Night Manager, you will play a crucial role in ensuring the smooth and efficient overnight operation of the hotel.
This position requires a versatile individual who can adapt to various scenarios across multiple departments, including Events, Food & Beverage, Front Office, Housekeeping, and the Kitchen.
Responsibilities
- Manage the hotel’s overnight activities, ensuring all departments operate seamlessly.
- Serve as the primary point of contact between guests, the General Manager, and the operational team.
- Continuously monitor and uphold our high service standards, ensuring every guest enjoys an exceptional experience.
- Ensure the safety and security of the hotel and its guests during the night.
- Conduct regular health and safety inspections to maintain compliance and safety standards.
- Respond promptly and effectively to any incidents or accidents involving guests or staff members.
- Deliver and sustain outstanding levels of customer service, addressing guest needs and concerns with professionalism.
- Provide operational support across all departments as needed, ensuring cohesive and efficient operations.
- Execute the night audit process and generate nightly reports for senior management review.
- What you Need
- Previous experience as a Night Manager or Head of Department in a 5-star hotel environment.
- Excellent communication skills, with the ability to interact effectively with guests and staff.
- Exceptional attention to detail, driven by a commitment to delivering high standards.
- Strong leadership and motivational abilities, capable of inspiring and guiding the team.
- Resilient and proactive, with a strong drive to get things right the first time.
- Familiarity with Micros and Opera systems is desirable.
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Housed in a landmark Regency building designed by the legendary architect John Nash - of Buckingham Palace, Marble Arch and Trafalgar Square fame, Haymarket Hotel is one of London's most elegant addresses.
Inside, the generous proportions of Georgian architecture are combined with bold colour, rich pattern and contemporary art, creating an atmosphere that is as inspiring as it is welcoming.
Situated in the heart of the West End, moments from the city's finest theatres, museums, restaurants and landmarks, Haymarket Hotel is a place where history and creativity meet.
Featuring unique spaces, such as an 18m pool and a 5-bedroom Townhouse, the hotel offers guests distinctive stays with scope for creativity and award-winning hospitality.
To work here is to be part of a team that takes real pride in their surroundings and in delivering warm, memorable experiences for every guest.
- You’ll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- Two Michelin Keys, 2024, 2025
- Top-Rated Tablet Hotels of All Time, 2025
- Condé Nast Traveller 'Triple Crown', 2026
- One AA Rosette for Culinary Excellence, Brumus Bar & Restaurant, 2025
- AA Breakfast Award, Brumus Bar & Restaurant, 2025
You can see a full list of our awards and accolades here
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
Compensation: To be discussed
Night Manager employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, renowned for its commitment to excellence and creating unforgettable experiences in the hospitality industry. Located in the prestigious Knightsbridge area, we offer our Maintenance Engineers a vibrant work culture, competitive benefits including access to financial wellbeing apps, ongoing training, and opportunities for professional development. Join us and be part of a team that values your contributions while providing a supportive environment where you can thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels
Don't be shy about reaching out to Firmdale Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
