Luxury Food & Beverage Supervisor | Guest Excellence

Are you passionate about hospitality and looking to advance your career in a dynamic and luxurious environment? Firmdale Hotels is renowned for our award-winning design, exceptional service, and unique properties across London and New York. We are currently seeking a dedicated Food and Beverage Supervisor to join our esteemed team at the Covent Garden Hotel.

Firmdale Hotels is a collection of eight boutique hotels in London and two in New York, each individually designed by Kit Kemp. Our hotels are celebrated for their stylish interiors, outstanding service, and unique character, making them a preferred choice for discerning guests. As part of our team, you will be joining a company that values creativity, innovation, and excellence in hospitality.

As a Food and Beverage Supervisor at the Covent Garden Hotel, you will play a crucial role in ensuring the seamless operation of our restaurant and bar. Working closely with senior management and your team, you will strive to deliver exceptional dining experiences that exceed our guests' expectations. Your leadership and passion for food and beverage will contribute to the continued success of our vibrant establishment.

Responsibilities:

• Oversee the daily management and smooth operation of the restaurant and bar.
• Build and maintain strong, professional relationships with our guests, ensuring their satisfaction.
• Address and resolve any guest complaints, communicating effectively with the Food and Beverage Manager.
• Ensure compliance with all health and safety regulations and company policies.
• Collaborate with the Food and Beverage Manager to deliver high-quality service.
• Conduct daily briefings with the team to ensure clarity and motivation.
• Lead, motivate, and develop your team, fostering a positive work environment.
• Maintain high standards of food, drink, and service quality.

What you Need:

• Previous experience as a Restaurant or Food and Beverage Supervisor in a fast-paced, luxury venue.
• Demonstrated passion for food and beverage, with extensive knowledge of quality products and ingredients.
• Strong understanding of the current market and competitive landscape.
• Proven experience in managing, leading, and developing a team.
• Excellent communication skills and attention to detail.
• Ability to establish and maintain professional relationships with guests and team members.

What We Offer:

• Competitive hourly rate of £19.00 - £21.00 (£45,000 - £47,000 p.a.) inclusive of service charge.
• Access to Wagestream, our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
• And much more!

If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.