At a Glance
- Tasks: Lead the reservations department and ensure exceptional guest experiences.
- Company: Join the prestigious Knightsbridge Hotel, part of Firmdale Hotels.
- Benefits: Enjoy competitive salary, health perks, flexible scheduling, and discounts.
- Other info: Dynamic team environment with ongoing training and career development opportunities.
- Why this job: Be at the heart of luxury hospitality and create unforgettable guest experiences.
- Qualifications: Experience in high-end hospitality and strong customer service skills required.
The predicted salary is between 31500 - 38500 £ per year.
Are you ready tostep into an exciting role where you can showcase your talents in hospitalitymanagement?
We're thrilled to offer a fantastic opportunity for a passionateindividual to become our next Reservations Manager at Knightsbridge Hotel, partof the renowned Firmdale Hotels group.
As a Reservations Manager, you will be at the forefront of our hotel's operations, working closely with the Deputy and General Manager to ensure seamless dailyfunctioning of our reservations department.
Your primary focus will be onhandling reservation inquiries, guaranteeing the utmost satisfaction for ourguests.
Responsibilities
- Take ownership of the daily operations of the reservations department, under the guidance of the Deputy and General Manager.
- Manage all incoming reservation inquiriespromptly and efficiently, ensuring guest needs are met with excellence.
- Collaborate with the management team, demonstrating ambition and flexibility to adapt to diverse scenarios andchallenges.
- Utilise your in-depth knowledge of our hotelrooms and facilities to effectively manage rates and packages for clientsand external agents.
- Provide exceptional customer service, demonstrating strong communication skills and attention to detail.
- Produce comprehensive weekly and monthlydepartmental reports for the General Manager, contributing valuableinsights into performance and trends.
- Foster and maintain strong relationships withcolleagues and guests, delivering inspirational service at all times.
- Oversee the financial aspects of thereservations department, including budgeting and forecasting, to ensureoptimal performance.
- Uphold Firmdale standards consistently, reflecting our commitment to excellence in every interaction.
- Address and resolve guest complaintsconfidently and efficiently, striving for positive outcomes.
- Lead by example, conducting Duty Managershifts as required and motivating your team through training and solidleadership.
- What you Need
- Previous experience in a high-end hospitalityoperation as a Reservations Manager or Supervisor.
- Proficiency in using the Opera system, with astrong working knowledge of all Front Office operations.
- Excellent customer service skills, coupledwith the ability to thrive under pressure in a fast-paced environment.
- A keen understanding of current hospitalitytrends and competitor landscape.
- Exceptional attention to detail, organisation, and problem-solving abilities.
- Demonstrated capability in motivating andleading a team to success.
What We Offer
- We offer a competitive salary plus service charge and benefits to bediscussed at venue
- Access to Stream ourfinancial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme forrecommending top talent
- Flexible scheduling withoutsplit shifts
- Dry cleaning service forwork attire and discounted personal dry cleaning
- Enhanced holiday allowancebased on length of service
- Season ticket loan forconvenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, teamactivities, and fitness sessions
- Benefits like cycle to workscheme and annual long service awards
- One allocated paid day peryear for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Set on theleafy, tree-lined Beaufort Gardens, Knightsbridge Hotel is part of our Townhouse Collection, a small portfolio of design-led luxury hotels in some of London's most sought-after addresses.
With 44 beautifully appointed rooms andsuites, each designed with Kit Kemp's characteristic flair for colour, patternand craft, the hotel combines an intimate atmosphere with a truly exceptionallocation.
Nestled in the heart of one of London's most prestigious neighbourhoods, moments from Harrods and the boutiques of Sloane Street, the hotel sits at thevery centre of London's luxury world.
This is a place where attention to detaildefines everything, and the people who work here take genuine pride in whatthey do.
We're looking for people who bring that same care and commitment totheir work, and who love creating experiences that guests never forget.
- You'll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025& 2026
- One Michelin Key, 2024, 2025
- Best Boutique Hotels in London, The Times, 2026
You can see a full list of ourawards and accolades here
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale hasgrown to include hotels and private residences across London and New York aswell restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomesapplicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom.
Documentation will be required at interview stage.
Compensation: Competitive salary
Reservations Manager in London employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, renowned for its commitment to excellence and creating unforgettable experiences in the hospitality industry. Located in the prestigious Knightsbridge area, we offer our Maintenance Engineers a vibrant work culture, competitive benefits including access to financial wellbeing apps, ongoing training, and opportunities for professional development. Join us and be part of a team that values your contributions while providing a supportive environment where you can thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels
Don't be shy about reaching out to Firmdale Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
