At a Glance
- Tasks: Be the welcoming face of Number Sixteen Hotel, providing exceptional customer service.
- Company: Join the award-winning Firmdale Hotels, known for its vibrant culture and hospitality excellence.
- Benefits: Earn £16 - £17.50 per hour, enjoy flexible scheduling, and receive health benefits.
- Other info: Enjoy regular social events, team activities, and opportunities for professional development.
- Why this job: Make guests feel at home in a dynamic environment while developing your hospitality skills.
- Qualifications: Passion for hospitality and previous experience in a similar role required.
The predicted salary is between 16 - 17.5 £ per hour.
Are you ready to embark on an exciting journey with Firmdale Hotels?
We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel.
If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you.
As a Part-time (24 hours) Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment.
Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of.
Responsibilities
- Greeting guests with warmth and professionalism, creating a positive first impression.
- Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail.
- Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email.
- Assisting guests with special requests and providing information about hotel facilities and local attractions.
- Collaborating closely with our front office team to ensure seamless operations and guest satisfaction.
- Upholding impeccable standards of presentation and professionalism at all times.
What you Need
- A passion for hospitality and a genuine desire to exceed guest expectations.
- Strong communication skills and the ability to engage with guests from diverse backgrounds.
- Exceptional organisational skills and a meticulous attention to detail.
- A positive attitude and the ability to thrive in a fast-paced, team-oriented environment.
- Previous experience in a similar role is essential
What We Offer
- Competitive hourly rate of £16 - £17.50, inclusive of service charge.
Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Complimentary meals on shift
- Flexible scheduling without split shifts
- Paid overtime for working Bank Holidays
- Enhanced holiday allowance based on length of service
- Ongoing training, professional development, and fully funded English lessons
- Refer a friend bonus and earn over £500
- Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Dry cleaning service for uniform and discounted personal items
- Regular social events, team activities, and fitness sessions
- One paid volunteering day, every year
- Annual long service awards with rewards at key milestones
- Season ticket loan for convenient commuting
- Cycle to work scheme
• And much more!...
About Us
Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods.
Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum.
This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world’s great cities.
We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home.
You’ll be joining an award‑winning team
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- One AA Rosette for Culinary Excellence, The Orangery, 2026
- Best Afternoon Tea, Country & Townhouse, 2024
- Best Boutique Hotels in London, The Times, 2024
- Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025
- Best Garden Hotel, The London Garden Society, 2023
You can see a full list of our awards and accolades here
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace.
Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
- Documentation will be required at interview stage
- #J-18808-Ljbffr
Receptionist (Part-time 24 Hours) in London employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, renowned for its commitment to excellence and creating unforgettable experiences in the hospitality industry. Located in the prestigious Knightsbridge area, we offer our Maintenance Engineers a vibrant work culture, competitive benefits including access to financial wellbeing apps, ongoing training, and opportunities for professional development. Join us and be part of a team that values your contributions while providing a supportive environment where you can thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Part-time 24 Hours) in London
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Firmdale Hotels and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Receptionist (Part-time 24 Hours) in London
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Firmdale Hotels that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Firmdale Hotels.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Firmdale Hotels get a sense of who you are beyond your experience!
How to prepare for a job interview at Firmdale Hotels
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Firmdale Hotels and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
