At a Glance
- Tasks: Manage the concierge desk, assist guests, and ensure outstanding service during night shifts.
- Company: Join Firmdale Hotels, a luxury boutique hotel group known for exceptional guest experiences.
- Benefits: Earn £14.50 - £15.50 per hour, enjoy a 4-day work week, and access various perks.
- Other info: Enjoy ongoing training, social events, and exclusive discounts while building your hospitality career.
- Why this job: Be part of a vibrant team and create memorable experiences for guests in a dynamic environment.
- Qualifications: Customer-focused mindset, teamwork skills, and attention to detail are essential.
Are you ready to take the next step in yourhospitality career? Firmdale Hotels, renowned for its luxury boutiqueaccommodations and exceptional guest service, is looking for a dedicated NightConcierge to join our esteemed team at the Haymarket Hotel.
At Firmdale Hotels, we prideourselves on creating a unique and personalised experience for every guest.With a portfolio of award-winning hotels in London and New York, we blendcontemporary design with timeless elegance, offering an unparalleled level ofcomfort and service. Our commitment to excellence and our vibrant, inclusivework culture make Firmdale Hotels an exceptional place to build your career.
As a Night Concierge, you will bea vital part of our team, ensuring seamless operations and outstanding serviceduring the overnight hours.
Responsibilities:
- Managing the concierge desk in the absence of the wider team throughoutthe night.
- Answering incoming calls and addressing guest inquiries promptly andprofessionally.
- Assisting guests with their luggage and providing support with check-insand check-outs.
- Responding to and fulfilling guest requests with efficiency and apositive attitude.
- Upholding our high standards of service and presentation to creatememorable experiences for our guests.
What you Need:
- A keen willingness to work as part of a collaborative team.
- A customer-focused mind-set with a warm and welcoming demeanour.
- Impeccable presentation and attention to detail.
- Enthusiasm for creating a memorable guest experience.
WhatWe Offer:
- Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.
- A rewarding 4-day on, 4-day off work schedule thatprovides excellent work-life balance.
- Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
- Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
- Discounted cinema tickets,gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme forrecommending top talent
- Flexible scheduling withoutsplit shifts
- Dry cleaning service forwork attire and discounted personal dry cleaning
- Enhanced holiday allowancebased on length of service
- Season ticket loan forconvenient commuting
- Ongoing training,professional development, and fully funded English lessons
- Regular social events, teamactivities, and fitness sessions
- Benefits like cycle to workscheme and annual long service awards
- Exclusive discounts atDesign Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.
We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:
- Proud winners ofThe Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
- Manager of the Year – Helle Jensen –Cateys 2024
- Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award2025
- Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
- Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
- Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.
If you areenthusiastic about hospitality and thrive in a fast-paced, dynamic environment,we would love to hear from you. Join us at Haymarket Hotel and take the nextstep in your hospitality career with Firmdale Hotels.
Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.
In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.
#J-18808-LjbffrNight Concierge in London employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Projectionist in London, you will enjoy competitive salaries, access to financial wellness tools, and a range of benefits including ongoing training, exclusive discounts, and opportunities for volunteering. Join our award-winning team and be part of a company recognised for its commitment to excellence and innovation in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels
Don't be shy about reaching out to Firmdale Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Concierge in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
