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- Tasks: Assist in managing the concierge desk and guest requests at our Covent Garden Hotel.
- Company: Join Firmdale Hotels, an award-winning group with luxury hotels and bars in London and New York.
- Benefits: Enjoy discounts, flexible shifts, paid overtime, and fully funded English lessons.
- Why this job: Be part of a dynamic team delivering exceptional service in a vibrant hotel environment.
- Qualifications: Must demonstrate warmth, efficiency, and excellent communication skills.
- Other info: Experience exciting social events and career development opportunities.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We have anexciting opportunity for a Junior Concierge to join our highly successful teamhere at our Covent Garden Hotel. To be successful in this role you will need to beconfident and an engaging communicator ensuring inspirational service isdelivered to our guests. Working as part of our front office team, you will beexpected to demonstrate excellent attention to detail, organisational andinterpersonal skills.
As a JuniorConcierge you will help run the daily operation of the concierge desk,overseeing all the arrivals and departures to the hotel, and manage all guestrequests.
What we Offer:
What you Need:
Why join Firmdale Hotels?
FirmdaleHotels is an international award winning group comprising of 10 high end luxuryhotels and 8 bars and restaurants in London and New York.
We aredelighted to have been recognised by the hospitality industry for some of thegreat work our teams have done. To name a few of our recent awards andaccolades;
In line with the Asylum and Immigration Act1996, we do require all applicants to have the eligibility to live and work inthe United Kingdom. Documentation will be required at interview stage.
Junior Concierge employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Concierge
✨Tip Number 1
Familiarise yourself with the Covent Garden area and its attractions. Being knowledgeable about local hotspots will not only impress your interviewers but also help you provide exceptional service to guests.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. This will help you become more confident in delivering warm and impeccable service, which is crucial for a Junior Concierge.
✨Tip Number 3
Network with current or former employees of Firmdale Hotels on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, giving you an edge during the interview process.
✨Tip Number 4
Prepare specific examples of how you've demonstrated excellent attention to detail and organisational skills in previous roles. This will showcase your suitability for managing the daily operations of the concierge desk effectively.
We think you need these skills to ace Junior Concierge
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Junior Concierge position. Tailor your application to highlight how your skills and experiences align with what they are looking for.
Craft a Personalised Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention specific aspects of the Covent Garden Hotel and Firmdale Hotels that attract you, and explain how you can contribute to their success.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality roles. Use specific examples to demonstrate your communication skills, attention to detail, and ability to manage guest requests effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Firmdale Hotels
✨Showcase Your Communication Skills
As a Junior Concierge, you'll need to be an engaging communicator. During the interview, make sure to demonstrate your ability to connect with others. Practice active listening and respond thoughtfully to questions.
✨Highlight Your Attention to Detail
The role requires excellent attention to detail. Prepare examples from your past experiences where your meticulous nature made a difference, whether in customer service or any other relevant field.
✨Demonstrate Your Problem-Solving Abilities
Concierge work often involves managing guest requests efficiently. Be ready to discuss how you've handled challenging situations in the past, showcasing your logical approach and efficiency.
✨Express Your Passion for Hospitality
Firmdale Hotels values warmth and impeccable service. Convey your enthusiasm for the hospitality industry and why you want to be part of their team. Share any relevant experiences that reflect your passion.
