We arecurrently recruiting for a Group Relief Night Manager to join the team at FirmdaleHotels.
Working closelywith all Night Managers and taking direction from the Group Night Manager it will be your responsibility to oversee the overnightoperation moving across our 8 London properties. You need to be confident and flexible to adaptto a variety of scenario’s and situations across the breadth of the businessencompassing Events, Food & Beverage, Front Office, Housekeeping and theKitchen
Main Duties
Responsible for the security of the hotel during the night
Constant monitoring of our service standards
Conduct regular health and safe checks
Deliver and maintain the exceptional levels of customer service
Establish strong and professional relationships with guests
Attend and manage any incidents or accidents involving guests or staff members
Operationally support all departments as needed
Run night audit and produce nightly reports for the senior managers
Skills
Previous experience as a Night Manager level within a 5* hotel
Excellent communication skills
Superb attention to detail and driven by delivering exceptional standards
Strong leadership and motivational skills
Resilience and drive to get things right first time
Previous knowledge of Micros and Opera is desirable
Spot checks around the hotels as directed by the Group Night Manager
Assisting with updating and writing night SOP’s
What we Offer:
Discount & Perk platform
30% discount in our restaurants and bars
Access to Wagestream financial wellbeing app – discounts, coaching tool and the ability to stream your wages before payday
Season ticket loan
Cycle to work scheme
Uniform and meals provided
Uniforms dry cleaned
Discounted personal dry cleaning
Regular social events and team activities including fitness sessions
Ongoing training and professional development
Annual long service rewards including Afternoon Tea, Dinner for Two and an overnight stay
Exclusive discounts at Design Hotels
A days paid volunteering a year to support a charity of your choice
Staff sales, discounts in our Spa and Rik Rak products
And much more
Why join Firmdale Hotels?
Firmdale Hotels is an international award winning group comprising of 11high end luxury hotels and 8 bars and restaurants in London and New York.
We are delighted to have been recognised by the hospitality industry forsome of the great work our teams have done. To name a few of our recent awardsand accolades;
Ham Yard Restaurant was awarded two prestigious AA rosettes in February 2024
Dorset Square Hotel was awarded one AA rosette and an AA breakfast award in March 2024
Conde Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard Hotel
Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
Manager of the year – Laura Sharpe, Cateys 2018
Hotel of the year – Group – Cateys 2018
In line with the Asylum and Immigration Act 1996, we do require allapplicants to have the eligibility to live and work in the United Kingdom.Documentation will be required at interview stage.
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