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- Tasks: Join our team as an E-commerce Retail Assistant, handling orders and customer service.
- Company: Firmdale Hotels is a prestigious group with award-winning hotels and restaurants in London and New York.
- Benefits: Enjoy flexible scheduling, discounts, complimentary meals, and ongoing training opportunities.
- Why this job: Make a real impact with your ideas in a dynamic and supportive environment.
- Qualifications: Retail and e-commerce experience preferred; strong communication and organisational skills are essential.
- Other info: Work 40 hours a week, Monday to Friday, from 9 am.
The predicted salary is between 24000 - 36000 £ per year.
We have an exciting opportunity for someonewith a retail and e-commerce background to join our highly successfulteam in Brentford.
The successful candidate will work within the ShopKit Kemp Team. As an E-commerce Retail Assistant you willresponsible for the fulfilment of shop orders, customer service along withlight admin duties. You should be able to demonstrate excellent attention todetail, organisational and communication skills.
Within this role there is scope to make adifference, ideas and proactive thinking is very much encouraged
You will be required to work 40 hours per week,Monday to Friday 9am to
Main duties to include, but not limited to:
You will learn many aspects of retail andpurchasing below some examples:
What We Offer:
Why Join Firmdale Hotels?
Firmdale Hotels stands as an internationallyacclaimed group boasting 11 luxurious hotels and 8 bars and restaurants inLondon and New York. Our dedication to excellence has garnered recognition fromthe hospitality industry through numerous awards and accolades, including:
E-commerce Retail Assistant employer: Firmdale Hotels
Contact Detail:
Firmdale Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land E-commerce Retail Assistant
✨Tip Number 1
Familiarise yourself with the Shop Kit Kemp brand and its products. Understanding their unique offerings will not only help you in customer service but also show your genuine interest during any discussions with us.
✨Tip Number 2
Brush up on your e-commerce knowledge, especially regarding online retail platforms. Being able to discuss how you can contribute to improving the online shop will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully handled customer inquiries or complaints in the past. This will demonstrate your problem-solving skills and ability to provide excellent customer service, which is crucial for this role.
✨Tip Number 4
Showcase your organisational skills by discussing any relevant experience with stock control or inventory management. Highlighting your attention to detail will resonate well with our team’s expectations.
We think you need these skills to ace E-commerce Retail Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail and e-commerce. Emphasise any customer service roles you've had, as well as your organisational skills and attention to detail.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific examples of how your proactive thinking and ideas can contribute to the ShopKit Kemp Team.
Showcase Product Knowledge: In your application, demonstrate your understanding of the products offered by Shop Kit Kemp. This could include mentioning any previous experience with similar products or your enthusiasm for learning about them.
Highlight Communication Skills: Since the role involves customer service, make sure to highlight your communication skills. Provide examples of how you've effectively resolved customer inquiries or complaints in past roles.
How to prepare for a job interview at Firmdale Hotels
✨Showcase Your Customer Service Skills
As an E-commerce Retail Assistant, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer inquiries or complaints in the past, demonstrating your communication skills and ability to resolve issues efficiently.
✨Demonstrate Product Knowledge
Familiarise yourself with Shop Kit Kemp's products before the interview. Being able to discuss specific items and their features will show your enthusiasm for the role and your commitment to providing excellent service.
✨Highlight Your Organisational Skills
This role involves various tasks, from stock control to admin duties. Be ready to discuss how you manage multiple responsibilities and keep things organised, perhaps by sharing a time when you successfully juggled different tasks.
✨Emphasise Proactive Thinking
The company values ideas and proactive thinking. Think of instances where you've suggested improvements or taken initiative in previous roles. This will demonstrate that you're not just a follower but someone who can contribute positively to the team.
