At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for our guests.
- Company: Join the vibrant team at Firmdale Hotels' Charlotte Street Hotel.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy regular social events and ongoing training opportunities.
- Why this job: Kickstart your hospitality career in a dynamic and supportive environment.
- Qualifications: Passion for food and beverage, strong communication skills, and teamwork.
The predicted salary is between 11.7 - 14.3 £ per hour.
Join the vibrant team at Firmdale Hotels' Charlotte Street Hotel and embark on an exciting journey in the world of hospitality!
We're thrilled to offer an exceptional opportunity for a passionate individual to join us as a Commis Waiter.
At Firmdale Hotels, we pride ourselves on delivering unparalleled guest experiences, and our Commis Waiters play a crucial role in achieving this goal.
As an entry-level position perfect for those with aspirations in Food and Beverage, you'll be at the heart of our dynamic team, attending to guest requests with efficiency and warmth.
Responsibilities
- Assist in providing exceptional service to guests by attending to their requests promptly and courteously.
- Familiarise yourself with the menus and order of service to accurately answer guest queries and make recommendations.
- Work closely with the team to ensure smooth service delivery and maintain high standards of cleanliness and presentation.
- Collaborate with kitchen staff and other team members to coordinate food and beverage orders.
- Set and clear tables efficiently, ensuring a clean and tidy dining area for guests.
- Handle guest inquiries, feedback, and complaints professionally, escalating issues to management when necessary.
- Adhere to all health and safety regulations and procedures to ensure the well-being of guests and colleagues.
- Continuously strive to improve your knowledge and skills through training and development opportunities provided by the company.
- Maintain a positive attitude and uphold the company's values and standards at all times.
What you Need
- Excellent customer service skills
- Strong communication and interpersonal skills
- Ability to work effectively as part of a team
- Attention to detail
- Passion for food and beverage
- Adaptability and willingness to learn
- Time management and organisation skills
What We Offer
- We offer a competitive salary plus service charge and benefits to be discussed at venue
- Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
• And much more!!
About Us
Located in the heart of Fitzrovia, known for its acclaimed restaurants, independent cafés and boutique shops, Charlotte Street Hotel is an intimate hotel with real character and personality.
Owner Kit Kemp's fearless signature style fills every corner: bold colour, rich pattern and exceptional craft, all woven together as a heartfelt homage to the Bloomsbury Group, the celebrated circle of artists and writers who gathered just a few streets away.
With Soho a minute's walk away and some of the city's most exciting theatres, bars and restaurants right on the doorstep, this is a hotel that inspires everyone who works within it.
We look for people who bring curiosity and warmth, and who take genuine pride in creating something special for every guest.
- You’ll be joining a team whose Awards and Accolades speak for themselves:
- Sunday Times Best Places to Work 2024, 2025 & 2026
- One Michelin Key, 2024, 2025
- One AA Rosette for Culinary Excellence, Oscar Bar & Restaurant, 2026
- Best Afternoon Tea, Country & Townhouse, 2024
You can see a full list of our awards and accolades here: https://www. firmdalehotels. com/b/awards-accolades/
Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp.
Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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Commis Waiter in Camden Town employer: Firmdale Hotels
Firmdale Hotels is an exceptional employer, renowned for its commitment to excellence and creating unforgettable experiences in the hospitality industry. Located in the prestigious Knightsbridge area, we offer our Maintenance Engineers a vibrant work culture, competitive benefits including access to financial wellbeing apps, ongoing training, and opportunities for professional development. Join us and be part of a team that values your contributions while providing a supportive environment where you can thrive and grow.
StudySmarter Expert Advice🤫
We think this is how you could land Commis Waiter in Camden Town
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels
Don't be shy about reaching out to Firmdale Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Commis Waiter in Camden Town
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
