Assistant Room Service Manager

Are youpassionate about delivering exceptional customer service and inspiring a teamto achieve excellence? Firmdale Hotels is looking for a dedicated andenthusiastic Assistant Room Service Manager to join our vibrant team at the Ham YardHotel, one of our most prestigious properties located in the heart of London'sSoho.

At FirmdaleHotels, we pride ourselves on offering a unique blend of luxury, style, andpersonal service. Our award-winning collection of boutique hotels is renownedfor its attention to detail, innovative design, and warm, welcoming atmosphere.At Ham Yard Hotel, we offer guests an unforgettable experience in acontemporary setting, where quality and creativity meet impeccable servicestandards.

As an Assistant RoomService Manager, you will be at the forefront of ensuring that our guestsreceive top-tier service in the comfort of their rooms. This pivotal roleinvolves overseeing the daily operations of our room service department, whereyou’ll work closely with senior management and lead a team of dedicatedprofessionals. Your leadership and passion for excellence will play a key partin maintaining our reputation for world-class hospitality

Responsibilities:

• Overseethe daily room service operations to ensure efficient and high-quality servicedelivery.
• Ensureall room service areas meet our exceptional standards of cleanliness,presentation, and organisation.
• Work closelywith other departments to guarantee smooth operations and enhance guestsatisfaction.
• Lead,inspire, and support your team, fostering a positive environment based onteamwork, mutual respect, and open communication.
• Addressguest enquiries, concerns, and special requests promptly, aiming for swiftresolution and high satisfaction.
• Monitorinventory levels, coordinate replenishment, and manage stock levels with theprocurement team.
• Collaboratewith senior management to develop and implement strategies that exceed guestexpectations.
• Upholdcompany policies, ensuring compliance with health, safety, and sanitationstandards through regular inspections and audits.
• Act as arepresentative of Firmdale Hotels, embodying our values and promoting our brandand services.

What you Need:

• Provenexperience in leading and managing a team within a hospitality setting.
• Exceptionalattention to detail and a commitment to excellence.
• Strongorganisational and communication skills.
• Abilityto thrive in a fast-paced, dynamic environment.

WhatWe Offer:

• Competitive salary of £34,489.00 plus service charge.
• Access to Wagestream ourfinancial wellbeing app. Stream your accrued earnings before pay day,benefit from everyday savings and real time financial coaching.
• Health cashplan(including contributions towards dental, optical, alternativeand complementary therapies)
• Discounted cinema tickets,gym membership, travel, retailers and restaurants
• Complimentary meals on shift
• Referral bonus scheme forrecommending top talent
• Flexible scheduling withoutsplit shifts
• Dry cleaning service forwork attire and discounted personal dry cleaning
• Enhanced holiday allowancebased on length of service
• Season ticket loan forconvenient commuting
• Ongoing training,professional development, and fully funded English lessons
• Regular social events, teamactivities, and fitness sessions
• Benefits like cycle to workscheme and annual long service awards
• Exclusive discounts at DesignHotels, staff sales, spa discounts, and product perks
• And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winninggroup of 11 luxury hotels and 10 bars and restaurants in London and New York.World renowned for their unique interiors and exceptional service, the hotelsare trailblazers in hospitality and design.

We are delighted to have been recognised by thehospitalityand travel industries for the great work our teams haveachieved. To name a few of our recent awards and accolades:

• Proud winners ofThe Times Best Places to Work for both 2024 and 2025
• The Kings Award for Enterprise 2024 foroutstanding contribution to International Trade
• Manager of the Year – Helle Jensen –Cateys 2024
• Food & Beverage Manager of theYear - Pedro Paulo - Hotel Cateys 2024
• Hotel Chef of the Year Finalist - JamieAtkinson - Hotel Cateys 2024
• Haymarket Hotel & The Soho Hotel –One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
• Covent Garden Hotel – One AA Rosette forCulinary Excellence 2025
• Dorset Square Hotel – AA Breakfast Award2025
• Charlotte Street Hotel, The Soho Hotel,Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
• Ham Yard Hotel - two AA Rosettes forCulinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AABreakfast Award
• Dorset Square Hotel – One AA Rosette forCulinary Excellence, The Potting Shed, 2024
• Warren Street Hotel - Travel &Leisure ‘IT List’ best hotels in the world
• Whitby Hotel, Crosby Street and WarrenStreet - Michelin keys
• Number Sixteen - Best Boutique Hotels inLondon, The Times, 2024.

If you're readyto embark on a rewarding journey with Firmdale Hotels and contribute to ourlegacy of excellence,

Firmdale Hotelswelcomes applicants from all backgrounds and is committed to an inclusiveworkplace. Please let us know if you need adjustments during the recruitmentprocess.

In line with the Asylum andImmigration Act 1996, we do require all applicants to have the eligibility tolive and work in the United Kingdom. Documentation will be required atinterview stage.