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- Tasks: Be the friendly face of our hotel, handling reservations and creating memorable guest experiences.
- Company: Join Firmdale Hotels, a vibrant and inclusive workplace that values creativity and diversity.
- Benefits: Earn £16.00 to £17.50 per hour, enjoy flexible scheduling, and access amazing perks like discounted cinema tickets.
- Why this job: Make a real impact on guests' stays while developing your skills in a dynamic environment.
- Qualifications: Bring your warm personality, exceptional communication skills, and a passion for customer service.
- Other info: Enjoy ongoing training, social events, and a supportive team atmosphere.
The predicted salary is between 33280 - 36400 £ per year.
Are you ready to be part of something exceptional? Firmdale Hotels invites you to embark on an exciting journey as a Reservations Agent at our prestigious Number Sixteen Hotel. As a Reservations Agent, you will play a pivotal role in ensuring our guests receive the highest standard of service from the moment they inquire about their stay. Your vibrant personality and exceptional communication skills will shine as you engage with guests, providing them with all the information they need to make their visit truly memorable.
Responsibilities:
- Handle reservations with finesse, ensuring accuracy and efficiency.
- Showcase your in-depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents.
- Collaborate seamlessly with our front office team to maintain a smooth operation.
- Embrace our commitment to excellence by delivering outstanding customer service with every interaction.
- Thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure.
- Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work.
What you Need:
- A customer-focused mind-set, with a passion for creating memorable experiences.
- Warmth and charisma that radiate in every interaction.
- Exceptional communication skills, both verbal and written.
- A knack for organization, ensuring no detail is overlooked.
- The ability to work effectively within a team, contributing to a positive and collaborative work environment.
What We Offer:
- Competitive hourly rate of £16.00 to £17.50, inclusive of service charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Reservations Agent employer: Firmdale Hotels PLC
Contact Detail:
Firmdale Hotels PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Firmdale Hotels and Number Sixteen Hotel. Understanding their values and what makes them unique will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! As a Reservations Agent, you'll need to shine in every interaction. Try role-playing with a friend or family member to get comfortable with answering common questions and showcasing your warm personality.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or handled pressure in the past. This will demonstrate your ability to thrive in a fast-paced environment, just like the one at Number Sixteen Hotel.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Your Personality: When writing your application, let your vibrant personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and charisma into your words.
Tailor Your Application: Make sure to highlight your customer-focused mindset and exceptional communication skills. We love seeing how your experiences align with our commitment to excellence, so tailor your application to reflect that!
Attention to Detail is Key: As a Reservations Agent, attention to detail is crucial. Double-check your application for any typos or errors, and ensure it’s as polished as possible before hitting send. We appreciate meticulousness!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Firmdale Hotels PLC
✨Know Your Stuff
Before the interview, make sure you’re well-versed in the details of Number Sixteen Hotel. Familiarise yourself with the types of rooms, facilities, and services offered. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Communication Skills
As a Reservations Agent, communication is key! Practice articulating your thoughts clearly and warmly. You might even want to role-play common scenarios with a friend to get comfortable with how you’d engage with guests over the phone or in person.
✨Demonstrate Your Customer Focus
Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to illustrate your passion for creating memorable experiences and your commitment to outstanding service.
✨Be Ready for Fast-Paced Questions
Since the role requires resilience and adaptability, prepare for situational questions that test how you handle pressure. Think about times when you had to think on your feet and how you managed to keep everything running smoothly.