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For Companies At a Glance
- Tasks: Deliver outstanding guest service and manage night operations with attention to detail.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Competitive salary, flexible scheduling, health cash plan, and exclusive discounts.
- Why this job: Create memorable experiences for guests in a vibrant hotel environment.
- Qualifications: Experience in hospitality, excellent communication skills, and a passion for guest service.
- Other info: Enjoy ongoing training, social events, and opportunities for professional development.
The predicted salary is between 32500 - 35500 £ per year.
Overview
Join to apply for the Receptionist/Night Auditor role at Firmdale Hotels PLC. This role is based at the Ham Yard Hotel in London. If you are passionate about delivering outstanding guest service and creating memorable experiences, this could be the perfect opportunity for you.
Firmdale Hotels is a collection of luxury hotels known for bold, contemporary designs and exceptional service. We strive for attention to detail, sustainability, and unforgettable guest stays.
Responsibilities
- Handle end-of-day bookkeeping, auditing, and account reconciliation.
- Investigate and resolve out-of-balance accounts.
- Maintain accurate financial records and ledgers.
- Answer incoming calls and direct them to the appropriate departments.
- Upsell hotel facilities and room categories to enhance guest experiences.
- Uphold and deliver consistent Firmdale standards.
- Provide exceptional customer service, exceeding guest expectations.
- Conduct efficient check-in and check-out processes with attention to detail.
- Handle guest inquiries and requests promptly and courteously, resolving issues with grace and efficiency.
- Maintain a welcoming lobby atmosphere and ensure guests feel valued and attended to.
- Collaborate with team members to uphold high standards of service and efficiency.
- Undertake administrative duties with accuracy to ensure smooth night operations.
- Remain vigilant and responsive to security or emergency situations, following established protocols.
What you Need
- Previous experience as a Night Auditor, Hotel Receptionist, or Night Receptionist is essential. Familiarity with the Opera system is highly desirable.
- Excellent communication, a professional telephone manner, superb attention to detail, strong problem-solving abilities, and the capacity to multitask.
- A warm, friendly, confident personality with a genuine passion for delivering memorable guest experiences, plus strong personal presentation and resilience for a fast-paced environment.
- A genuine passion for hospitality and a dedication to exceptional guest experiences.
- A keen eye for detail and the ability to multitask effectively in a fast-paced setting.
What We Offer
- Competitive annual salary of £32,500 – £35,500 including service charge.
- Structured 4-day-on, 4-day-off schedule for work-life balance.
- Access to Wagestream for earning accessibility, savings, and financial coaching.
- Health cash plan including contributions towards dental, optical, and therapies.
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more.
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of luxury hotels and bars/restaurants in London and New York, known for unique interiors and exceptional service. We have been recognized with multiple industry awards for our teams’ achievements.
Equal Opportunity
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, all applicants must have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
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Receptionist/Night Auditor employer: Firmdale Hotels PLC
Contact Detail:
Firmdale Hotels PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist/Night Auditor
✨Tip Number 1
Get to know the hotel! Research Firmdale Hotels and their unique style. When you walk in for your interview, you’ll be able to chat about what makes them special, showing your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Night Auditor or Receptionist and how you’d handle them. This will help you shine during the interview and show that you’re ready to exceed guest expectations.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional when you arrive for your interview, reflecting the high standards of Firmdale Hotels.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Firmdale team and ready to contribute to their exceptional service.
We think you need these skills to ace Receptionist/Night Auditor
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond for guests, as this aligns perfectly with our commitment to exceptional service.
Highlight Relevant Experience: Make sure to emphasise any previous roles as a Night Auditor or Hotel Receptionist. Mention your familiarity with systems like Opera, as it shows you're ready to hit the ground running!
Be Detail-Oriented: Since attention to detail is key in this role, ensure your application is free from typos and errors. A polished application reflects your professionalism and dedication to quality.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Firmdale Hotels!
How to prepare for a job interview at Firmdale Hotels PLC
✨Know Your Stuff
Before the interview, make sure you’re familiar with the responsibilities of a Receptionist/Night Auditor. Brush up on your knowledge of bookkeeping, account reconciliation, and the Opera system. This will show that you’re serious about the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional guest experiences, prepare examples of how you've gone above and beyond for customers in the past. Think of specific situations where you resolved issues or created memorable moments for guests. This will highlight your passion for hospitality.
✨Dress to Impress
First impressions matter, especially in a luxury hotel environment. Make sure you dress smartly and present yourself well. A polished appearance reflects your professionalism and respect for the company’s standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they uphold their high service standards. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.