At a Glance
- Tasks: Oversee night operations, ensuring exceptional service and safety at The Ham Yard Hotel.
- Company: Join the prestigious Firmdale Hotels, known for unique design and outstanding service.
- Benefits: Competitive salary, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and a commitment to inclusivity.
- Why this job: Be a key player in delivering unforgettable guest experiences during the night.
- Qualifications: Experience in a 5-star hotel and strong leadership skills are essential.
The predicted salary is between 50500 - 55500 € per year.
Firmdale Hotels invites you to join our prestigious team at The Ham Yard Hotel. As part of a globally recognised company renowned for its unique design and exceptional service, you will be an integral part of delivering unparalleled guest experiences. As the Operations Duty Manager - Nights, you will oversee the overnight operations of The Ham Yard Hotel. Working closely with all department managers, you will ensure the smooth running of all aspects of the hotel during the night, maintaining our high standards of service and security.
Responsibilities
- Serve as the key point of contact between the General Manager, guests, and the operational team, ensuring clear and effective communication.
- Continuously monitor and uphold our exceptional service standards, making real‑time adjustments as necessary.
- Ensure the safety and security of the hotel, conducting regular checks and responding swiftly to any incidents.
- Conduct thorough health and safety checks to maintain a safe environment for guests and staff.
- Deliver and maintain exceptional levels of customer service, addressing guest needs promptly and professionally.
- Attend to and manage any incidents or accidents involving guests or team members, ensuring proper procedures are followed.
- Provide operational support across all departments as needed, from Events and Food & Beverage to Front Office, Housekeeping, and the Kitchen.
- Run the night audit and produce nightly reports for senior management review.
What you need
- Previous experience as an Operations Duty Manager - Nights or Head of Department within a 5-star hotel is essential.
- Excellent communication skills to effectively interact with guests and team members.
- A meticulous eye for detail and a drive to maintain exceptional standards.
- Strong leadership and motivational skills to inspire and manage your team.
- The ability to work under pressure and handle diverse scenarios with confidence.
- Familiarity with Micros and Opera systems is desirable.
What We Offer
- Competitive salary from £50,500.00 to £55,500.00 inclusive of service charge.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Operations Duty Manager - Nights employer: Firmdale Hotels PLC
Firmdale Hotels is an exceptional employer, offering a vibrant work culture at The Ham Yard Hotel where creativity and service excellence thrive. With competitive salaries, comprehensive health benefits, and a commitment to employee development through ongoing training and professional growth opportunities, we ensure our team members feel valued and supported. Our inclusive environment fosters collaboration and camaraderie, making it a rewarding place to build a meaningful career in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Duty Manager - Nights
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Firmdale Hotels or similar establishments. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to hotel operations and guest service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your leadership skills during the interview. Share specific examples of how you've motivated teams or handled challenging situations in previous roles. This will demonstrate your fit for the Operations Duty Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Ham Yard Hotel.
We think you need these skills to ace Operations Duty Manager - Nights
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Duty Manager role. Highlight your previous experience in 5-star hotels and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for hospitality and detail how your leadership skills can enhance our guest experiences. Remember, we love a personal touch, so let your personality come through!
Showcase Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to interact effectively with both guests and team members. We’re looking for clarity and professionalism, so keep it concise and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our fabulous team at Firmdale Hotels!
How to prepare for a job interview at Firmdale Hotels PLC
✨Know the Hotel Inside Out
Before your interview, take some time to research The Ham Yard Hotel and Firmdale Hotels. Familiarise yourself with their unique design, service standards, and any recent news or events. This will not only show your genuine interest but also help you answer questions more effectively.
✨Prepare for Scenario Questions
As an Operations Duty Manager - Nights, you'll need to handle various situations. Prepare for scenario-based questions where you might be asked how you'd deal with a guest complaint or a security issue. Think of specific examples from your past experience that demonstrate your problem-solving skills and ability to maintain high standards under pressure.
✨Showcase Your Leadership Skills
Highlight your leadership and motivational skills during the interview. Be ready to discuss how you've inspired your team in previous roles, especially in high-pressure environments. Use examples that illustrate your ability to communicate effectively and maintain team morale, even during challenging times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the hotel's approach to guest experience during the night shift or how they handle staff training. This shows your enthusiasm for the role and helps you gauge if the hotel’s values align with yours.
