At a Glance
- Tasks: Welcome guests, assist with luggage, and ensure a smooth concierge experience during night shifts.
- Company: Join the vibrant team at Covent Garden Hotel, part of the renowned Firmdale Hotels family.
- Benefits: Competitive pay, health cash plan, flexible scheduling, and exclusive discounts.
- Other info: Enjoy ongoing training, social events, and opportunities for professional development.
- Why this job: Be the reassuring presence that creates memorable experiences for guests in a dynamic environment.
- Qualifications: Passion for customer service, teamwork skills, and a warm, engaging demeanour.
The predicted salary is between 14.5 - 15.5 £ per hour.
Join our vibrant team at Covent Garden Hotel as a Night Concierge, where every night brings new opportunities to exceed guest expectations and make their stay truly memorable.
As part of the renowned Firmdale Hotels family, we pride ourselves on providing exceptional service in the heart of London.
As a Night Concierge, you'll play a pivotal role in ensuring the smooth operation of our concierge desk during evening hours.
From warmly welcoming guests to assisting with luggage and facilitating seamless check-ins and check-outs, you'll be the reassuring presence that ensures our guests feel attended to and cared for throughout their stay.
Responsibilities
- Manage the concierge desk independently during evening shifts, maintaining the highest standards of service excellence.
- Greet and assist guests upon arrival, providing personalised attention and anticipating their needs.
- Handle incoming calls efficiently and courteously, providing information and assistance as required.
- Assist guests with luggage, ensuring their belongings are safely transported to their rooms.
- Respond promptly to guest requests and inquiries, demonstrating a proactive and accommodating attitude.
- Collaborate closely with other team members to ensure a cohesive and supportive work environment.
- Uphold the hotel's standards of presentation and professionalism at all times, embodying warmth and attention to detail.
- Maintain a thorough knowledge of hotel facilities, services, and local attractions to enhance the guest experience.
- Adhere to security procedures and protocols to ensure the safety and well‑being of guests and colleagues.
- What you Need
- A genuine passion for delivering exceptional customer service and creating memorable guest experiences.
- Strong teamwork skills, with a willingness to collaborate and support colleagues.
- Impeccable personal presentation and a warm, engaging demeanour.
- Attention to detail and a proactive approach to problem solving.
- Enthusiasm for working in a dynamic hospitality environment, with a flexible attitude towards shift patterns.
- Previous experience in a similar role or hospitality setting is advantageous but not essential.
What We Offer
- Competitive hourly rate of £14.50 - £15.50 inclusive of service charge.
- Access to Wagestream, our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real‑time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long‑service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more.
If you are passionate about hospitality and delivering exceptional guest experiences, we would love to hear from you. Join Firmdale Hotels and be part of something extraordinary.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom.
Documentation will be required at interview stage.
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Night Concierge employer: Firmdale Hotels PLC
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