At a Glance
- Tasks: Be the welcoming face of our hotel, ensuring guest safety and satisfaction.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, health plans, discounts, and flexible scheduling.
- Other info: Join a dynamic team with opportunities for professional growth and social events.
- Why this job: Make a real impact on guests' experiences in a vibrant hotel atmosphere.
- Qualifications: SIA Licence required; must be friendly, hardworking, and passionate about hospitality.
The predicted salary is between 33660 - 33660 £ per year.
Firmdale Hotels is a celebrated collection of boutique hotels known for our commitment to exceptional service, unique design, and a vibrant atmosphere. Each of our properties offers a distinctive charm, catering to guests seeking an unforgettable experience. Our Ham Yard Hotel, located in the heart of London, epitomises our values of luxury and personalised service.
We are thrilled to offer an exciting opportunity for a Security Officer (Tuesday to Saturday 4 pm to 12 am ) to become a part of our esteemed team at the Ham Yard Hotel. In this pivotal role, you will be the first point of contact for our guests, setting the tone for their stay with your warm and engaging presence. Your role will involve ensuring each guest feels welcomed and valued from the moment they arrive.
Responsibilities:
- Greet all guests with a friendly and approachable demeanour.
- Provide assistance with luggage, directions, and any special requests.
- Monitor the entrance and surrounding area, ensuring guest safety and property security.
- Liaise with the front office and concierge teams to coordinate guest services.
- Maintain the cleanliness and order of the entrance area, creating a pristine first impression.
What you Need:
- SIA Licence required
- A keen willingness to work collaboratively within a dynamic team.
- Exceptional skills in providing outstanding customer service.
- Friendly, approachable, and hardworking with a genuine passion for hospitality.
- A meticulous approach to maintaining high standards of presentation.
- A positive attitude and eagerness to contribute to the guest experience.
What We Offer:
- Competitive annual salary of £33,660.00 plus service charge
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan(including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more!!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitalityand travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
#J-18808-LjbffrSecurity Officer in London employer: Firmdale Hotels PLC
At Firmdale Hotels, we pride ourselves on creating a vibrant and inclusive work environment where every team member is valued. As a Room Service Head Waiter at our Ham Yard Hotel in the heart of Soho, London, you will enjoy competitive pay, flexible scheduling, and numerous employee benefits, including ongoing training and professional development opportunities. Join us to be part of a dynamic team that prioritises exceptional guest experiences while fostering personal growth and camaraderie among staff.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer in London
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like Security Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Firmdale Hotels PLC. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time Security Officer candidates.
✨Directly Apply to Firmdale Hotels PLC
Don’t forget to apply for the Security Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Firmdale Hotels PLC.
We think you need these skills to ace Security Officer in London
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Firmdale Hotels PLC. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Firmdale Hotels PLC.
How to prepare for a job interview at Firmdale Hotels PLC
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Firmdale Hotels PLC.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Firmdale Hotels PLC.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Firmdale Hotels PLC.
