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- Tasks: Join our Graduate Programme to gain hands-on experience in hospitality across various departments.
- Company: Award-winning international hotel group known for luxury and exceptional service.
- Benefits: £30,000 salary, health cash plan, flexible scheduling, and exclusive discounts.
- Why this job: Launch your career in hospitality and develop into a future leader with us.
- Qualifications: Relevant degree or 12 months industry experience, passion for hospitality, and attention to detail.
- Other info: Join a supportive team with opportunities for growth and exciting career paths.
The predicted salary is between 25000 - 35000 £ per year.
Applications for 2026 are now open. Are you ready to launch your career in hospitality with an award-winning international hotel group? Firmdale Hotels invites exceptional individuals to apply for our prestigious Graduate Programme! Firmdale Hotels is renowned for our luxury hotels, each designed with unique flair and exceptional service. Our Graduate Programme is crafted to develop talented individuals into future leaders within our organisation.
The Programme
- 8 months in Rooms Division
- 8 months in Food and Beverage
- Overview of various Head Office departments
- Mentoring and monthly reviews
- Business projects including organising the Company Christmas party
This hands-on and Supervisory/Team Leader experience across different departments will provide you with the skills and knowledge to progress within Firmdale Hotels. Previous graduates have advanced to positions such as Front Office Managers, Restaurant Managers, Operations Managers, Deputy General Managers, General Managers and Directors.
Requirements
- A relevant degree and/or a minimum of 12 months related industry experience
- Enthusiasm and a willingness to develop across all areas of our business
- A genuine passion for hospitality and customer service
- Attention to detail and a commitment to excellence
- Proficiency in English, both written and spoken
- Eligibility to work in the UK
Benefits Include
- Salary £30,000 per annum plus service charge
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Complimentary meals on shift
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and significantly discounted personal dry cleaning
- Season ticket loan for convenient commuting
- Ongoing training and professional development
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Referral bonus scheme for recommending top talent
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- Access to Stream our financial wellbeing app
- Discounted cinema tickets, gym membership, travel, retailers and restaurants and much more!
Why join Firmdale Hotels?
Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
Recent Awards and Accolades
- Proud winners of The Times Best Places to Work for both 2024 and 2025
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Food & Beverage Manager of the Year- Pedro Paulo - Hotel Cateys 2024
- Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
- Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
- Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
- Dorset Square Hotel – AA Breakfast Award 2025
- Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
- Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street - Michelin keys
- Number Sixteen - Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here: Awards and Accolades.
At Firmdale Hotels, your future could take many exciting directions. We believe in nurturing talent and providing opportunities for growth. Join us and become part of a team where your contributions are valued and your career is supported. Apply today to secure your place in our 2026 Graduate Programme, your path to leadership begins here!
Assessment Days are scheduled for 12th-13th April and 10th-11th May. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Graduate Programme - Starting Sept 2026 in London employer: Firmdale Hotels PLC
Contact Detail:
Firmdale Hotels PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Graduate Programme - Starting Sept 2026 in London
✨Tip Number 1
Get to know Firmdale Hotels! Research their unique style and values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the assessment days! Brush up on your hospitality knowledge and think about how you can demonstrate your passion for customer service. Practice common interview questions and scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Firmdale family. Don’t miss out on this opportunity!
We think you need these skills to ace Graduate Programme - Starting Sept 2026 in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for hospitality shine through! We want to see your genuine passion for customer service and how it aligns with our values at Firmdale Hotels.
Tailor Your CV: Make sure your CV is tailored to the Graduate Programme. Highlight any relevant experience and skills that match what we’re looking for. We love seeing how you can contribute to our unique flair and exceptional service!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for our programme. Be personal, be engaging, and don’t forget to mention why you want to join Firmdale Hotels specifically. We want to know what excites you about this opportunity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the Graduate Programme there!
How to prepare for a job interview at Firmdale Hotels PLC
✨Know Your Stuff
Before the interview, dive deep into Firmdale Hotels' values, mission, and recent accolades. Understanding their unique flair and commitment to exceptional service will help you align your answers with what they’re looking for.
✨Show Your Passion
Demonstrate your genuine enthusiasm for hospitality. Share personal experiences that highlight your love for customer service and how you’ve gone above and beyond in previous roles or projects.
✨Prepare for Scenarios
Expect situational questions that assess your problem-solving skills and ability to work under pressure. Think of examples from your past experiences where you showcased leadership or teamwork, especially in hospitality settings.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready about the Graduate Programme or the company culture. This shows your interest and helps you gauge if Firmdale Hotels is the right fit for you.