At a Glance
- Tasks: Lead our front office team to deliver exceptional guest experiences and ensure smooth operations.
- Company: Join Number Sixteen Hotel, a boutique hotel known for luxury and unique charm.
- Benefits: Earn £18-£20 per hour, enjoy flexible scheduling, and access exclusive discounts.
- Other info: Enjoy ongoing training, social events, and a commitment to inclusivity.
- Why this job: Be the face of hospitality and create unforgettable moments for guests in a vibrant environment.
- Qualifications: Previous supervisory experience in hospitality and a warm, welcoming demeanour.
The predicted salary is between 18 - 20 £ per hour.
Are you ready to be part of something extraordinary? Here at Number Sixteen Hotel, we don't just offer accommodation; we provide unforgettable experiences for our guests. We are currently seeking a Front Office Supervisor to join our highly successful team, where exceptional service is our mantra and where every detail matters. At Firmdale Hotels, we redefine hospitality. With a collection of boutique hotels known for their unique charm and unparalleled service, we pride ourselves on creating moments that leave a lasting impression. Number Sixteen Hotel, nestled in the heart of South Kensington embodies the epitome of luxury and sophistication, offering guests an oasis of tranquillity in the bustling city.
Responsibilities
- As a Front Office Supervisor, you will be the face of our hotel, embodying warmth and professionalism in every interaction.
- Lead by example, ensuring that our front office team delivers inspirational service that exceeds our guests' expectations.
- Work seamlessly as part of our front office team, fostering a culture of collaboration and teamwork.
- Demonstrate an unwavering commitment to excellence by meticulously attending to every detail.
- Put our guests at the heart of everything you do with your customer-focused approach.
- Utilise your supervisory experience to guide and mentor our front office team.
- Reflect our hotel's commitment to sophistication and elegance through your impeccable presentation.
What you Need
- Keenness and willingness to work collaboratively as part of a team.
- Previous supervisory experience, preferably in a hospitality setting.
- Impeccable presentation and a warm, welcoming demeanour.
- A meticulous eye for detail and a commitment to perfection.
- Enthusiasm that shines through in every interaction.
What We Offer
- Competitive hourly rate of £18.00 to £20.00, inclusive of service charge.
- Access to Stream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Front Office Supervisor in London employer: Firmdale Hotels PLC
At Number Sixteen Hotel, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and excellence. Our commitment to employee growth is reflected in our ongoing training opportunities and professional development initiatives, ensuring that every team member can thrive in their role. Located in the heart of South Kensington, we provide not only competitive benefits but also a unique environment where your contributions are recognised and celebrated, making every day at work a rewarding experience.
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels PLC
Don't be shy about reaching out to Firmdale Hotels PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front Office Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
