Assistant Room Service Manager in London

Are you passionate about delivering exceptional customer service and inspiring a team to achieve excellence? Firmdale Hotels is looking for a dedicated and enthusiastic Assistant Room Service Manager to join our vibrant team at the Ham Yard Hotel, one of our most prestigious properties located in the heart of London's Soho.

At Firmdale Hotels, we pride ourselves on offering a unique blend of luxury, style, and personal service. Our award‐winning collection of boutique hotels is renowned for its attention to detail, innovative design, and warm, welcoming atmosphere. At Ham Yard Hotel, we offer guests an unforgettable experience in a contemporary setting, where quality and creativity meet impeccable service standards.

As an Assistant Room Service Manager, you will be at the forefront of ensuring that our guests receive top‐tier service in the comfort of their rooms. This pivotal role involves overseeing the daily operations of our room service department, where you'll work closely with senior management and lead a team of dedicated professionals. Your leadership and passion for excellence will play a key part in maintaining our reputation for world‐class hospitality.

• Oversee the daily room service operations to ensure efficient and high‐quality service delivery.
• Ensure all room service areas meet our exceptional standards of cleanliness, presentation, and organisation.
• Work closely with other departments to guarantee smooth operations and enhance guest satisfaction.
• Lead, inspire, and support your team, fostering a positive environment based on teamwork, mutual respect, and open communication.
• Address guest enquiries, concerns, and special requests promptly, aiming for swift resolution and high satisfaction.
• Monitor inventory levels, coordinate replenishment, and manage stock levels with the procurement team.
• Collaborate with senior management to develop and implement strategies that exceed guest expectations.
• Uphold company policies, ensuring compliance with health, safety, and sanitation standards through regular inspections and audits.
• Act as a representative of Firmdale Hotels, embodying our values and promoting our brand and services.

• Proven experience in leading and managing a team within a hospitality setting.
• Exceptional attention to detail and a commitment to excellence.
• A passion for providing first‐class customer service.
• Strong organisational and communication skills.
• Ability to thrive in a fast‐paced, dynamic environment.

• Competitive salary of £34,489.00 plus service charge.
• Access to Wagestream, our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.