At a Glance
- Tasks: Engage with guests, take orders, and ensure an extraordinary dining experience.
- Company: Join the vibrant team at Firmdale Hotels in the heart of London.
- Benefits: Competitive pay, health perks, flexible hours, and fun team events.
- Other info: Inclusive workplace with opportunities for professional growth and development.
- Why this job: Elevate your hospitality career in a dynamic and stylish environment.
- Qualifications: Experience in fast-paced restaurants and a passion for outstanding service.
The predicted salary is between 17 - 18 £ per hour.
Are you ready to elevate your career in hospitality? Firmdale Hotels invites you to join our exceptional team at Ham Yard Hotel. At Firmdale Hotels, we pride ourselves on creating vibrant and unique experiences for our guests. Located in the heart of London, Ham Yard Hotel embodies luxury, style, and impeccable service. Join us in our commitment to delivering unparalleled hospitality in a dynamic and fast-paced environment.
As a Head Waiter, you will be at the forefront of guest interaction, ensuring their dining experience is nothing short of extraordinary.
Responsibilities:- Welcoming and engaging with guests, taking orders, and providing recommendations to enhance their dining experience.
- Delivering food promptly and efficiently while maintaining the highest standards of service.
- Processing payments accurately and in a timely manner.
- Anticipating and fulfilling guests' requests with precision and attentiveness.
- Collaborating with team members to ensure seamless operations and exceptional service delivery.
- Ability to thrive under pressure, handling multiple tables with ease and grace.
- A genuine passion for food and a keen eye for detail, ensuring every dish is served to perfection.
- Previous experience in a fast-paced restaurant environment, demonstrating your ability to excel in a dynamic setting.
- Dedication to providing outstanding customer service, going above and beyond to exceed guests' expectations.
- Strong organisational and communication skills, essential for effective teamwork and guest satisfaction.
- Competitive hourly rate from £17.00 to £18.00 inc Service Charge.
- Access to Wagestream, our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long service awards.
- One allocated paid day per year for volunteering work.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
- And much more.
Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Head Waiter employer: Firmdale Hotels PLC
Firmdale Hotels is an exceptional employer that fosters a vibrant and inclusive work culture at Ham Yard Hotel, located in the heart of London. With a commitment to employee growth through ongoing training and professional development, we offer competitive benefits including flexible scheduling, health cash plans, and exclusive discounts, all while ensuring our team members thrive in a dynamic environment dedicated to delivering extraordinary guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Head Waiter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels PLC
Don't be shy about reaching out to Firmdale Hotels PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
