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- Tasks: Lead the Front of House team to create unforgettable guest experiences.
- Company: Join the award-winning Firmdale Hotels, known for luxury and exceptional service.
- Benefits: Enjoy competitive salary, health cash plan, discounts, and flexible scheduling.
- Why this job: Be at the heart of hospitality, inspiring a dynamic team in a vibrant environment.
- Qualifications: Experience in high-end hospitality and strong leadership skills required.
- Other info: Join a recognised team with excellent career growth and ongoing training opportunities.
The predicted salary is between 36000 - 60000 £ per year.
We are delighted to present an exciting opportunity for a Front Office Manager to join our vibrant and highly successful team at The Soho Hotel, a proud member of Firmdale Hotels. Firmdale Hotels is renowned for its award-winning combination of design, service, and attention to detail, making it a leader in the boutique hotel industry.
As the Front Office Manager, you will be at the heart of our Front of House operations, ensuring the smooth day-to-day running of the department. Your role is pivotal in delivering an unforgettable, personalized experience for each and every guest. We seek a dynamic people manager who empowers staff, advocates personal growth, and fosters an environment of excellence.
Responsibilities:
- Oversee daily operations of the Front of House department to ensure exceptional guest experiences.
- Lead recruitment, training, and development efforts to cultivate a high-performing team.
- Manage staff development, conduct annual appraisals, and handle employee relations.
- Motivate and inspire the Front of House team to reach their full potential and deliver top-tier customer service.
- Handle complaints effectively and maintain Firmdale\’s high standards.
- Manage the financial aspects of the department, including budgets and forecasting.
- Produce weekly and monthly departmental reports for senior management.
- Foster strong working relationships with colleagues and guests.
What you Need:
- Proven experience as a Front of House Manager or Reception Manager in a high-end operation.
- Hands-on approach and the ability to assist with daily operations.
- Exceptional ability to work well under pressure in a busy environment.
- Excellent customer service skills and strong communication abilities.
- Genuine passion for the hospitality industry and a drive to propel the hotel\’s success forward.
- Strong leadership and motivational skills.
- High level of understanding of current hospitality trends and awareness of competitors.
What We Offer:
- Competitive salary plus service charge to be discussed at venue.
- Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
- Discounted cinema tickets, gym membership, travel, retailers and restaurants
- Complimentary meals on shift
- Referral bonus scheme for recommending top talent
- Flexible scheduling without split shifts
- Dry cleaning service for work attire and discounted personal dry cleaning
- Enhanced holiday allowance based on length of service
- Season ticket loan for convenient commuting
- Ongoing training, professional development, and fully funded English lessons
- Regular social events, team activities, and fitness sessions
- Benefits like cycle to work scheme and annual long service awards
- One allocated paid day per year for volunteering work
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
- And much more
Why join Firmdale Hotels?
Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.
We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:
- Times Best Places to Work 2024
- The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
- Manager of the Year – Helle Jensen – Cateys 2024
- Hotel Chef of the Year Finalist – Jamie Atkinson – Hotel Cateys 2024
- Food & Beverage Manager of the Year – Pedro Paulo – Hotel Cateys 2024
- Ham Yard Hotel – two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
- Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
- Warren Street Hotel – Travel & Leisure \’IT List\’ best hotels in the world
- Whitby Hotel, Crosby Street and Warren Street – Michelin keys
- The Soho Hotel and Ham Yard – Conde Nast Traveller 2023 Top Hotels in London.
- Number Sixteen – Best Boutique Hotels in London, The Times, 2024.
You can see a full list of our awards and accolades here:
Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Front Office Manager employer: Firmdale Hotels PLC
Contact Detail:
Firmdale Hotels PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Front Office Manager role.
✨Tip Number 2
Prepare for those interviews! Research The Soho Hotel and understand their values and culture. We want you to showcase how your experience aligns with their commitment to exceptional service and guest experiences. Be ready to share specific examples of how you've led teams and handled challenges in the past.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. We suggest focusing on common questions for Front Office Managers, like how you motivate your team or handle guest complaints. The more you practice, the more natural it will feel when it counts.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. We believe this small gesture can leave a lasting impression and show your genuine interest in joining the Firmdale Hotels team. Plus, it keeps you on their radar!
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for the hospitality industry shine through. We want to see that genuine enthusiasm for creating unforgettable guest experiences!
Tailor Your CV: Make sure your CV highlights relevant experience as a Front of House Manager or in similar roles. We’re looking for specific examples that demonstrate your leadership and customer service skills.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for our team at The Soho Hotel.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board with our fantastic team!
How to prepare for a job interview at Firmdale Hotels PLC
✨Know Your Stuff
Before the interview, make sure you research The Soho Hotel and Firmdale Hotels. Understand their values, recent awards, and what sets them apart in the boutique hotel industry. This knowledge will help you tailor your answers and show genuine interest.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've motivated teams, handled complaints, and fostered a positive work environment. Use specific situations to illustrate your approach to staff development and customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past experiences where you successfully managed difficult situations or improved guest experiences. Practising these responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few insightful questions ready. Inquire about the team culture, ongoing training opportunities, or how they measure success in the Front of House department. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.