At a Glance
- Tasks: Lead the housekeeping team to maintain our hotel's exceptional cleanliness and presentation standards.
- Company: Join the vibrant team at Number Sixteen Hotel, part of the award-winning Firmdale Hotels family.
- Benefits: Enjoy competitive salary, flexible scheduling, health cash plan, and exclusive discounts.
- Other info: Join a diverse team with ongoing training and exciting social events.
- Why this job: Be part of a renowned hotel group known for its unique interiors and outstanding service.
- Qualifications: Previous hospitality experience and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Join the vibrant team at Number Sixteen Hotel, an esteemed member of the renowned Firmdale Hotels family, where excellence meets sophistication. We are currently seeking a passionate individual to step into the role of Deputy Head Housekeeper and contribute to our ongoing success. In this pivotal position, you will play a crucial role in maintaining the impeccable standards that define our uniquely styled establishment.
Responsibilities
- Collaborate with senior management to uphold and enhance our exceptional standards of cleanliness and presentation.
- Lead and motivate the housekeeping team, overseeing day-to-day operations and delegating tasks effectively.
- Maintain a keen eye for detail, ensuring that every room and public area reflects our commitment to excellence.
- Uphold our reputation for outstanding customer service, responding promptly and professionally to guest needs and requests.
- Demonstrate strong organisational skills, efficiently managing resources and schedules to optimise productivity.
- Foster a positive and collaborative work environment, promoting teamwork and open communication among staff members.
- Uphold health and safety standards at all times, ensuring a safe and hygienic environment for guests and employees alike.
What you Need
- Previous experience in a similar role within the hospitality industry, demonstrating a proven track record of excellence.
- Strong leadership skills, with the ability to inspire and motivate a team to achieve their best.
- Comfortable working under pressure, maintaining composure and efficiency in fast-paced environments.
- Passion for detail and a commitment to delivering consistently high standards of cleanliness and presentation.
- Exceptional customer service skills, with a focus on creating memorable experiences for our guests.
- Excellent organisational and communication skills, both verbal and written, to effectively coordinate tasks and convey information.
What We Offer
- Competitive salary plus service charge and benefits to be discussed at venue.
- Access to Wagestream our financial wellbeing app.
- Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
- Discounted cinema tickets, gym membership, travel, retailers and restaurants.
- Complimentary meals on shift.
- Referral bonus scheme for recommending top talent.
- Flexible scheduling without split shifts.
- Dry cleaning service for work attire and discounted personal dry cleaning.
- Enhanced holiday allowance based on length of service.
- Season ticket loan for convenient commuting.
- Ongoing training, professional development, and fully funded English lessons.
- Regular social events, team activities, and fitness sessions.
- Benefits like cycle to work scheme and annual long-service awards.
- Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Deputy Head Housekeeper employer: Firmdale Hotels PLC
At Number Sixteen Hotel, part of the prestigious Firmdale Hotels group, we pride ourselves on fostering a vibrant and inclusive work culture that values excellence and creativity. As a Deputy Head Housekeeper, you will enjoy competitive benefits, ongoing professional development, and a supportive environment that encourages teamwork and personal growth, all while working in one of London's most stylish and acclaimed hotels.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Head Housekeeper
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Firmdale Hotels PLC. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Firmdale Hotels PLC
Don't be shy about reaching out to Firmdale Hotels PLC directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Head Housekeeper
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Firmdale Hotels PLC and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Firmdale Hotels PLC
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
