Cocktail Waiter

Are you passionate about creating exceptional experiences for guests? Do you thrive in a vibrant and dynamic environment? Firmdale Hotels invites you to become a part of our distinguished team at the Haymarket Hotel, where luxury meets outstanding service. Firmdale Hotels is a collection of award‑winning, luxury hotels known for their unique style, exceptional service, and attention to detail. Our commitment to excellence has earned us a stellar reputation in the hospitality industry, and we pride ourselves on creating memorable experiences for our guests.

As a Cocktail Waiter at our prestigious Haymarket Hotel, you will play a crucial role in delivering outstanding service to our guests. Your passion for hospitality and your enthusiasm for beverages will shine as you manage multiple tables in our lively bar area. You will be responsible for crafting and serving a wide range of drinks, from the finest coffees to exquisite cocktails, ensuring each one meets our high standards.

Responsibilities:

• Deliver exceptional customer service, creating a welcoming and enjoyable atmosphere for our guests.
• Take orders and serve beverages efficiently and accurately.
• Showcase your extensive knowledge of various drinks, including specialty coffees and signature cocktails.
• Maintain a clean and organised bar area.
• Collaborate effectively with your team to ensure seamless service.
• Stay attentive to guest needs and preferences, providing personalised recommendations when appropriate.

What you Need:

• A keen interest in hospitality and a willingness to work as part of a dedicated team.
• Experience in a similar environment is desirable but not essential; we value enthusiasm and a passion for the role.
• Excellent customer service skills with a focus on creating memorable guest experiences.
• A keen eye for detail and a passion for perfecting every drink.
• Enthusiasm, a positive attitude, and a genuine love for working in a fast‑paced environment.

What We Offer:

• Competitive hourly rate of £16.00 - £17.00 inclusive of service charge.
• Access to Wagestream, our financial wellbeing app.
• Health cash plan (including contributions towards dental, optical, alternative and complementary therapies).
• Discounted cinema tickets, gym membership, travel, retailers and restaurants.
• Complimentary meals on shift.
• Referral bonus scheme for recommending top talent.
• Flexible scheduling without split shifts.
• Dry cleaning service for work attire and discounted personal dry cleaning.
• Enhanced holiday allowance based on length of service.
• Season ticket loan for convenient commuting.
• Ongoing training, professional development, and fully funded English lessons.
• Regular social events, team activities, and fitness sessions.
• Benefits like cycle to work scheme and annual long service awards.
• One allocated paid day per year for volunteering work.
• Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.

If you are enthusiastic about hospitality and thrive in a fast‑paced, dynamic environment, we would love to hear from you. Join us at Haymarket Hotel and take the next step in your hospitality career with Firmdale Hotels. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.