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- Tasks: Join our team to deliver exceptional customer service and create memorable guest experiences.
- Company: Firmdale Hotels is an award-winning group of luxury hotels and restaurants in London and New York.
- Benefits: Enjoy flexible scheduling, health cash plans, discounted cinema tickets, and more perks!
- Why this job: Be part of a renowned hospitality brand with outstanding training and career progression opportunities.
- Qualifications: No specific qualifications required; just bring your passion for hospitality and a friendly attitude!
- Other info: We welcome applicants from all backgrounds and offer support during the recruitment process.
The predicted salary is between 28800 - 43200 £ per year.
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Opportunities at Firmdale Hotels UK, Brentford
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Client:
Firmdale Hotels – Head Office
Location:
Brentford, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
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Job Reference:
8f6a3cddf5a1
Job Views:
4
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
Firmdale Hotels is looking for fun, friendly, and personable individuals to join our team. Whether you\’re a hospitality professional passionate about delivering exceptional customer service and creating memorable guest experiences, or your strengths lie back of house or in a support role, we’d love to welcome you on board.
Even if we’re not currently recruiting for
the position you’re interested in, we encourage you to apply! We will keep your
details on file and reach out to you when a suitable role becomes available.
With eight stylish boutique hotels across London, Firmdale Hotels offers fantastic opportunities for those starting out in hospitality or looking to grow their careers within an award-winning hotel group. We’re committed to providing outstanding training and development across all areas of the business and take pride in the progression we offer.
What We Offer:
- Access to Wagestream our financial wellbeing
app. Stream your accrued earnings before pay day, benefit from everyday
savings and real time financial coaching. - Health cash plan(including contributions
towards dental, optical, alternative and complementary therapies) - Discounted cinema tickets, gym membership,
travel, retailers and restaurants - Generous 30% discount off food and drinks at
our restaurants and bars - Complimentary meals on shift
- Referral bonus scheme for recommending top
talent - Flexible scheduling without split shifts
- Dry cleaning service for work attire and
discounted personal dry cleaning - Enhanced holiday allowance based on length of
service - Season ticket loan for convenient commuting
- Ongoing training, professional development,
and fully funded English lessons - Regular social events, team activities, and
fitness sessions - Benefits like cycle to work scheme and annual
long service awards - One allocated paid day per year for
volunteering work - Exclusive discounts at Design Hotels, staff
sales, spa discounts, and product perks - And much more!!
Why join
Firmdale Hotels?
Firmdale Hotels is an international, award winning
group of 11 luxury hotels and 10 bars and restaurants in London and New York.
World renowned for their unique interiors and exceptional service, the hotels
are trailblazers in hospitality and design.
We are delighted to have been recognised by the
hospitalityand travel industries for the great work our teams have
achieved. To name a few of our recent awards and accolades:
- Proud winners of
The Times Best Places to Work for both 2024 and 2025 - The Kings Award for Enterprise 2024 for
outstanding contribution to International Trade - Manager of the Year – Helle Jensen –
Cateys 2024 - Food & Beverage Manager of the
Year – Pedro Paulo – Hotel Cateys 2024 - Hotel Chef of the Year Finalist – Jamie
Atkinson – Hotel Cateys 2024 - Haymarket Hotel & The Soho Hotel –
One AA Rosette for Culinary Excellence and AA Breakfast Award 2025 - Covent Garden Hotel – One AA Rosette for
Culinary Excellence 2025 - Dorset Square Hotel – AA Breakfast Award
2025 - Charlotte Street Hotel, The Soho Hotel,
Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024 - Ham Yard Hotel – two AA Rosettes for
Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA
Breakfast Award - Dorset Square Hotel – One AA Rosette for
Culinary Excellence, The Potting Shed, 2024 - Warren Street Hotel – Travel &
Leisure ‘IT List’ best hotels in the world - Whitby Hotel, Crosby Street and Warren
Street – Michelin keys - Number Sixteen – Best Boutique Hotels in
London, The Times, 2024.
You can see a full list of our awards and accolades
here: https://www.firmdalehotels.com/b/awards-accolades/
If you are ready to embark on an exciting journey with
Firmdale Hotels and contribute to our tradition of excellence in hospitality,
we\’d love to hear from you! Apply now to join our passionate team and be part
of something extraordinary.
Firmdale Hotels
welcomes applicants from all backgrounds and is committed to an inclusive
workplace. Please let us know if you need adjustments during the recruitment
process.
In line with the Asylum and
Immigration Act 1996, we do require all applicants to have the eligibility to
live and work in the United Kingdom. Documentation will be required at
interview stage.
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Opportunities at Firmdale Hotels UK employer: Firmdale Hotels - Head Office
Contact Detail:
Firmdale Hotels - Head Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Opportunities at Firmdale Hotels UK
✨Tip Number 1
Familiarise yourself with Firmdale Hotels' unique style and values. Understanding their commitment to exceptional service and memorable guest experiences will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Firmdale Hotels. Engaging with them can provide valuable insights into the company culture and what they look for in candidates, giving you an edge in your application.
✨Tip Number 3
Prepare to discuss your passion for hospitality and customer service. Firmdale Hotels values fun, friendly, and personable individuals, so showcasing your enthusiasm and relevant experiences can make a strong impression.
✨Tip Number 4
Stay updated on any upcoming events or initiatives by Firmdale Hotels. Participating in these can demonstrate your genuine interest in the company and may provide opportunities to connect with hiring managers.
We think you need these skills to ace Opportunities at Firmdale Hotels UK
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Firmdale Hotels' culture and values. They are looking for fun, friendly, and personable individuals, so reflect this in your application.
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Use specific examples that demonstrate your ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your desire to join Firmdale Hotels. Mention any awards or recognitions the company has received to show you’ve done your homework.
Highlight Your Flexibility: Firmdale Hotels offers flexible scheduling, so emphasise your availability and willingness to work various shifts. This can make you a more attractive candidate.
How to prepare for a job interview at Firmdale Hotels - Head Office
✨Show Your Personality
Firmdale Hotels values fun, friendly, and personable individuals. Make sure to let your personality shine through during the interview. Share anecdotes that highlight your customer service skills and how you create memorable experiences for guests.
✨Research the Company
Familiarise yourself with Firmdale Hotels' unique interiors and exceptional service. Understanding their brand and recent awards will help you align your answers with their values and demonstrate your genuine interest in joining their team.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your expectations. Consider asking about training opportunities or team activities.
✨Highlight Your Flexibility
Firmdale Hotels offers flexible scheduling, so be prepared to discuss your availability and willingness to adapt to different shifts. Emphasising your flexibility can make you a more attractive candidate for their diverse roles.