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For Companies At a Glance
- Tasks: Coordinate service calls, schedule maintenance, and manage client communications.
- Company: Join a leading Fire Safety Company in London, dedicated to protecting lives and property.
- Benefits: Enjoy a stable office-based role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a crucial industry, develop your skills, and work with a supportive team.
- Qualifications: 5+ years in clerical roles, strong MS Office skills, and service industry experience required.
- Other info: Ideal for self-starters who thrive under pressure and enjoy building relationships.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Service Coordinator
Location: London SE1
Competitive Salary + Benefits
Company Overview:
Firetecnics is one of London’s most trusted LPCB-certified fire safety company, with one of the best reputation within the industry for over 35 years.
Firetecnics is part of the Helix International Group Ltd, which is experiencing growth of 30% year on year.
Expanding in London and serving the Property industry.
For over 35 years, we’ve been the trusted fire safety partner to residential and commercial property professionals—delivering fast, reliable solutions that ensure full compliance and complete peace of mind.
As a one-stop provider for everything from fire alarm installation to ongoing compliance management, we combine technical expertise with proactive, personalised service.
Role overview:
Firetecnics is seeking a proactive and highly organized Service Coordinator to join our team on a permanent basis. This is a key role in ensuring the efficient and professional delivery of our service operations. You'll work closely with engineers, clients, and internal teams to ensure all planned and reactive works are completed effectively and on time.
The role:
- Taking reactive call outs and allocating them to the relevant engineers
- Effective planning and scheduling of the monthly planned preventative maintenance workload.
- Liaising with clients to arrange appointments for engineers’ attendances
- Liaising with field engineers on jobs
- Using Microsoft packages on a daily basis e.g, Excel, Outlook
- Updating in-house systems with daily activities
- Building strong relationships with external subcontractors
- Compiling necessary paperwork from services and call outs completed
- Provide engineers reports to clients following engineers’ visits
- Requesting purchase orders from clients as and when necessary
- Updating the client portals, as necessary.
- Working alongside Operations Manager and liaising with sales team
- General filing & scanning
- In addition to the above, general ad-hoc duties as required.
Qualities
The qualities required to be successful in this role are:
- Coordinating Maintenance Work on Fire Alarm and Fire Detection Systems
- Self-starter
- Excellent communicator with client as well as co-workers
- Able to allocate workload to engineers in the most efficient manner
- Able to prioritise workload, even under highly pressurised circumstances
- Able to motivate engineers
- Work under own initiative.
- Attention to detail
- Perform tasks efficiently, with a high level of accuracy
- People person (team player)
- Positive attitude
- Driven by results
- Possess a polite and professional telephone manner.
- Proactive & Strong Self-Motivation
- Fast/Efficient Learner.
- Commercially minded
Skills
- A Minimum 5 years of proven clerical and administrative experience in the service industry
- Proficient in MS word, excel etc
- Experience within the fire safety industry is highly desirable but not essential.
Service Coordinator employer: Firetecnics Systems™ Ltd
Contact Detail:
Firetecnics Systems™ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with the fire safety industry. Understanding the basics of fire alarms and safety protocols will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills. Since this role requires daily use of Excel, being proficient in functions, formulas, and data management will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Service Coordinator, you'll be liaising with clients and engineers, so being able to convey information clearly and professionally is crucial.
✨Tip Number 4
Demonstrate your organizational skills. Think of examples from your past experience where you successfully managed multiple tasks or projects under pressure, as this will resonate well with the hiring team.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in the service industry, particularly any roles that involved coordination or administration. Emphasize your proficiency in Microsoft Excel and any experience you have in the fire safety sector.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Coordinator role and explain how your skills align with the job requirements. Mention specific examples of how you've successfully managed workloads and communicated effectively with clients and engineers in previous positions.
Highlight Key Skills: When writing your application, be sure to highlight your organizational skills, ability to work under pressure, and attention to detail. These qualities are essential for the role and should be clearly demonstrated through your past experiences.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for a Service Coordinator.
How to prepare for a job interview at Firetecnics Systems™ Ltd
✨Showcase Your Administrative Skills
Since strong administrative skills are vital for this role, be prepared to discuss your previous experience in clerical and administrative tasks. Highlight specific examples where you successfully managed schedules, allocated resources, or maintained records.
✨Demonstrate Your Knowledge of Microsoft Excel
As proficiency in Microsoft Excel is essential, be ready to talk about your experience with the software. Mention any specific functions or features you are comfortable using, and consider bringing examples of how you've utilized Excel in past roles.
✨Prepare for Fast-Paced Scenarios
The job requires working in a fast-paced environment, so think of examples from your past where you successfully handled multiple tasks under pressure. Be ready to explain how you prioritize your workload and ensure deadlines are met.
✨Emphasize Your Communication Skills
Effective communication is key in this role, especially when liaising with clients and engineers. Prepare to share instances where your communication skills made a positive impact, whether in resolving issues or building relationships.
