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- Tasks: Coordinate service calls, schedule maintenance, and liaise with clients and engineers daily.
- Company: Join a leading Fire Safety Company in London, dedicated to protecting lives and property.
- Benefits: Enjoy a stable office-based role with opportunities for growth in a dynamic environment.
- Why this job: Be part of a vital industry, enhance your organizational skills, and build strong client relationships.
- Qualifications: 5+ years in clerical roles, strong MS Office skills, and service industry experience required.
- Other info: Fast-paced environment; ideal for proactive individuals who thrive under pressure.
The predicted salary is between 28800 - 43200 £ per year.
Service Co-Ordinator-Permanent-Office based
We are a well-established Fire Safety Company based in London Bermondsey SE1 area.
We are urgently recruiting for an expert Service Coordinator to work in our maintenance and call outs department, our clients are across London and within the M25 area.
The successful candidate will be taking calls from the clients, allocating them to the relevant engineers and logging the calls into our system. In addition, they will be scheduling planned routine maintenance visits and liaising with clients and contractors.
Strong administrative skills are vital, and the candidate will need to have experience working in the services industry as well as having excellent knowledge of Microsoft Excel. Candidates must be able to work in a fast-paced environment, demonstrate an ability to work to required deadlines and have great organizational skills. Experience in the fire safety industry preferable.
The role:
- Taking reactive call outs and allocating them to the relevant engineers
- Effective planning and scheduling of the monthly planned preventative maintenance workload.
- Liaising with clients to arrange appointments for engineers’ attendances
- Liaising with field engineers on jobs
- Using Microsoft packages on a daily basis
- Updating in-house systems with daily activities
- Building strong relationships with external subcontractors
- Compiling necessary paperwork from services and call outs completed
- Provide engineers reports to clients following engineers’ visits
- Requesting purchase orders from clients as and when necessary
- Updating the client portals, as necessary.
- Working alongside Operations Manager and liaising with sales team
- General filing & scanning
- In addition to the above, general ad-hoc duties as required.
Qualities:
The qualities required to be successful in this role are:
- An understanding of the fire alarm industry will be beneficial
- Self-starter
- Excellent communicator with client as well as co-workers
- Able to allocate workload to engineers in the most efficient manner
- Able to prioritise workload, even under highly pressurised circumstances
- Able to motivate engineers
- Work under own initiative.
- Attention to detail
- Perform tasks efficiently, with a high level of accuracy
- People person (team player)
- Positive attitude
- Driven by results
- Possess a polite and professional telephone manner.
- Proactive & Strong Self-Motivation
- Fast/Efficient Learner.
- Commercially minded
Skills:
- A Minimum 5 years of proven clerical and administrative experience in the service industry
- Proficient in all MS Packages (Word, Excel, Outlook)
Service Coordinator employer: Firetecnics Systems™ Ltd
Contact Detail:
Firetecnics Systems™ Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with the fire safety industry. Understanding the basics of fire alarms and safety protocols will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your Microsoft Excel skills. Since this role requires daily use of MS packages, being proficient in Excel can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. As a Service Coordinator, you'll be liaising with clients and engineers, so being able to communicate clearly and effectively is crucial.
✨Tip Number 4
Showcase your organizational skills. Think of examples from your past experience where you successfully managed multiple tasks or projects under pressure, as this will demonstrate your ability to thrive in a fast-paced environment.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience in the service industry, particularly any roles that involved coordination or administration. Mention specific examples of how you've successfully managed workloads and communicated with clients.
Showcase Your Skills: Clearly outline your proficiency in Microsoft Excel and other MS packages. Provide examples of how you've used these tools in previous roles to improve efficiency or manage data.
Demonstrate Organizational Abilities: In your application, illustrate your organizational skills by describing situations where you effectively prioritized tasks under pressure. This will show that you can handle the fast-paced environment mentioned in the job description.
Tailor Your Cover Letter: Write a personalized cover letter that addresses the specific requirements of the Service Coordinator role. Mention your understanding of the fire safety industry and how your background makes you a great fit for the position.
How to prepare for a job interview at Firetecnics Systems™ Ltd
✨Showcase Your Administrative Skills
Since strong administrative skills are vital for this role, be prepared to discuss your previous experience in clerical and administrative tasks. Highlight specific examples where you successfully managed schedules, allocated resources, or maintained records.
✨Demonstrate Your Communication Abilities
As a Service Coordinator, effective communication is key. Practice articulating how you've effectively liaised with clients and engineers in the past. Be ready to provide examples of how you resolved conflicts or ensured clear communication in a fast-paced environment.
✨Familiarize Yourself with Microsoft Excel
Since proficiency in Microsoft Excel is essential, brush up on your skills before the interview. Be prepared to discuss how you've used Excel in previous roles, such as managing data, creating reports, or scheduling tasks.
✨Understand the Fire Safety Industry
While not mandatory, having knowledge of the fire safety industry can set you apart. Research common practices, regulations, and terminology related to fire safety services. This will demonstrate your interest and commitment to the field during the interview.
